Performance Analyst Lead
Operations
Berlin, Germany
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
We are seeking a highly experienced and driven Performance Analytics lead to join our Operations Team. As a strategic leader within the team, you will play a pivotal role in shaping the future of our operational intelligence and performance insights. Beyond standard analytical functions, this role operates with a broader perspective. You'll be expected to lead cross-functional initiatives, influence decision-makers, and mentor team members while delivering clear, actionable insights that shape strategic direction.
The Operations Analytics Team functions as the central hub for data-driven decision-making across operations performance. The role supports stakeholders across multiple verticals, drives automations, and provides insights that are critical to upper management and leadership.
What you'll be doing
- Strategic Analysis & Insight Development: Lead complex, high-impact analyses using Looker, Python, and advanced Excel to uncover operational opportunities and efficiencies.
- Team Leadership & Mentorship: Manage and mentor analysts, fostering a high-performance culture through skill development, feedback, and support.
- Data Translation & Communication: Translate complex data into accessible insights, tailored for diverse audiences including non-technical stakeholders, executive leadership, and global partners.
- Executive Engagement: Regularly engage with leadership, presenting insights and recommendations that drive strategic planning and execution.
- Cross-functional Collaboration: Build strong internal and external networks across markets to share best practices, standardize reporting frameworks, and promote data-driven cultures.
- Process Optimization: Champion and implement process automation to improve operational efficiency and reporting scalability.
- Presentation & Reporting: Deliver visually compelling presentations and dashboards, clearly communicating findings and business implications.
Our humble expectations
Must-Haves:
- Proven managerial experience with the ability to lead and scale a team.
- Strong expertise in Python and Looker.
- Advanced proficiency in Microsoft Excel and data visualization tools.
- A solid analytical background with a focus on delivering operational insights.
- Outstanding communication skills, with a track record of making complex data easily understandable.
- Experience in creating and presenting high-level reports to stakeholders.
- Proactive, detail-oriented, and self-motivated with a growth mindset.
- Comfortable networking at a global, cross-functional level.
Nice-to-Have:
- Experience working in fast-paced tech or operational environments.
- Proficiency in SQL and/or other BI platforms.
- Flexibility to adapt to evolving business priorities
Why Join Us?
This is more than just an analytics role, it's an opportunity to become a leader in shaping how data influences operations strategy. You'll work at the intersection of business, data, and innovation, making a tangible impact on our continued success.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations