Support Team Lead
Support
Tashkent, Uzbekistan
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
What you’ll be doing:
You will lead by example to elevate customer support standards and ensure that your team consistently delivers outstanding service to our customers, courier partners, and merchants. As a key member of the group leadership team, you will oversee performance, scheduling, and daily operations while fostering a motivated and goal-oriented environment.
Day-to-day in this role you’ll:
- Coach and guide your team to deliver excellent customer service and meet SLA targets.
- Provide regular feedback and ensure high levels of motivation and engagement.
- Manage shift scheduling and day-to-day operations to maintain workflow efficiency.
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- Communicate effectively with various customer groups using the appropriate tone and context.
- Collaborate with other departments and contribute to team leadership and strategic decisions.
Our humble expectations:
- Prior leadership experience, formal or informal, such as onboarding new team members.
- Customer service or customer-facing experience in a fast-paced environment.
- Passion for creating a great customer experience and working with people.
- Analytical and data-driven approach to decision-making and performance evaluation.
- Ability to use insights to support KPIs and team development.
- Fluent in Uzbek, Russian, and English with strong communication skills.
What we offer:
- Wolt Credits
- Employee Assistance Program
Next steps:
If this sounds like the right fit for you, we’d love to hear from you. Apply now and let’s get to know each other!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.