Support Manager
Support
Tashkent, Uzbekistan
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you someone who can think strategically while staying hands-on? Do you have a proven track record in leading high-performing teams? If yes, we’d love to meet you!
What you’ll be doing
- Lead and mentor: Manage multiple teams within our support organization. Act as a sparring partner for Customer Support Team Leads and help them raise the bar for their teams.
- Solve problems: Tackle challenges proactively and reactively. Drive a solution-oriented mindset and ensure best practices are applied consistently.
- Boost performance: Use data and support metrics to set clear expectations, make informed decisions, and ensure we deliver excellent support to our customers, courier partners, and merchant partners.
- Shape strategy and execute: Turn insights from our internal tools into sustainable strategies, then bring them to life with a focus on continuous improvement and high satisfaction levels.
- Scale smart: As our team grows, help us meet demand by introducing smarter, more efficient ways of working every day.
- Build the team: Design the organizational setup for long-term success, while identifying and hiring top talent to grow our support teams.
Our humble expectations
- Strong people management experience with a track record of leading high-performing teams.
- Background in customer operations, strategy consulting, or similar, with a focus on problem-solving.
- Solid project management skills.
- Passion for leading and developing teams, ensuring they understand their purpose and what great performance looks like.
- Analytical and curious mindset — confident in working with support metrics and asking the right questions.
- Experience with budgets and KPIs, and the ability to translate data into clear actions.
- Adaptability and multitasking skills, thriving in a fast-paced environment.
- Tech-savvy, eager to learn, and ready to share knowledge with others.
- Strong communication skills in Uzbek, Russian, and English, both written and spoken.
- A can-do attitude, willing to roll up your sleeves and get things done.
Why join Wolt?
At Wolt, you’ll join an ambitious, fast-growing team with a mission to make cities better places. We value ownership, personal growth, and collaboration.
If you want to build things that truly work and enjoy being around humble, friendly, and ambitious people — Wolt might be the place for you.
Ready to join? Click below to apply and let’s start the conversation!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.