Senior Key Account Manager
Sales & Merchant Operations
Reykjavik, Iceland
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Great with details and communication? Love working at speed and want to be part of an international company? Then we want to hear from you!
Wolt is a Finnish tech company known for our food delivery platform, where customers can order from local restaurants and retailers for pickup or delivery. We operate in 30+ countries and now cover about 70% of Iceland’s population. As we continue to grow from our Reykjavík office, we’re looking for someone to support our expansion and onboard new partners.
At Wolt, you’ll be part of a fast-growing global tech company with lots of opportunities to learn and grow. We offer a dynamic, international team with flat hierarchies, regular team events, employee discounts on Wolt orders, and free snacks, drinks, and coffee at the office.
We’re now hiring a customer-focused and organized Senior Key Account Manager to onboard new partners and help them thrive on our platform.
Join us today to build Wolt together.
What you'll be doing
As a Senior Key Account Manager, you will be responsible for a portfolio of around 50-70 local hero restaurant and retail partners. We’re looking for someone who has a true passion for establishing strong win-win relationships and improving key performance metrics to create results for the restaurants, the users and ultimately for Wolt. Your focus will be on making sure your partners thrive on our platform by spotting growth opportunities while providing the tools and support they need to grow.This person will carry significant responsibility for a large portion of Wolt’s revenue in Iceland.
As our new colleague, your primary focus will be:
- Collaborating to build strong and meaningful relationships with restaurant and retail partners within Iceland.
- Leading strategic renegotiations of commercial terms with restaurant partners, introducing cutting-edge Wolt products and services to expand partner offerings and increase their revenue. (i.e. Wolt+ and Wolt Drive).
- Assisting restaurant partners in achieving their goals by providing consultation on improvements, quality checks, and creative strategies. Regularly assessing partner performance, prioritizing actions to maximize impact, and develop their business with the latest trends and strategies using Looker as our BI tool.
- Getting feedback from our partners and translating it into improvement opportunities for Product, Marketing and Operations teams.
- Driving revenue growth, utilizing a data-driven approach to propel revenue growth for your restaurant partners and Wolt.
Our humble expectations
- Relevant Experience: Proven success in Account Management roles, with a strong commercial mindset driving growth and profitability.
- Education: A bachelor’s degree is a must.
- Leadership Skills: As this role carries a lot of responsibility we are looking for someone who shows clear leadership skills in the office and brings a positive energy to everything they do.
- Analytical Proficiency: Ability to analyze performance metrics and business data effectively to inform decisions and improve partner relations and business outcomes.
- Languages Proficiency: English & Icelandic Fluency
- Technical Skills: Familiarity with CRM systems and knowledge of analytical dashboards - for example, Looker or Power BI, preferred.
Additional Information
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!
We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!
If you have any further questions about the position, you can turn to: Jelena Lacmanovic, Talent Acquisition Partner - jelena.lacmanovic@external.wolt.com
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead