Technical Account Manager
Product Management
Berlin, Germany
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Job description
Wolt is a technology company and we’re best known for our food delivery platform. We’ve grown our operations from just four countries across the Nordics to 30 countries across Europe and Asia today and are expanding our offering beyond food into retail, ranging from grocery to home & general merchandise.
We are looking for a Technical Account Manager to join our Merchant Integrations team in the Merchant Strategy and Operations Group to help POS companies, ERP companies, and other software providers build integrations with Wolt Merchant products at the foundation of Wolt. Our mission is to make Wolt an integral part of our merchants' daily lives. In Merchant Integrations we give them tools and automation that are useful, efficient, reliable, and delightful to use. Essentially, we aim to save hours of our merchants time with automation - enabling them to focus on doing what they do best. Our users are tens of thousands of restaurants and shops, and hundreds of thousands of merchant employees. Our tools are used by them daily, with a very high degree of engagement.
The role will focus on proactively building product partnerships with 3rd party software providers by ensuring that integration builds are correctly implemented and upgraded. This is your opportunity to join one of the most successful growth companies in Europe, disrupt the delivery industry, and work on the products that can be offered to our partners ( restaurants and retailers).
This role can be based in one of our tech hubs in Helsinki or Berlin, or you can work remotely anywhere in Finland, Sweden, Germany, Denmark, and Estonia. Read more about our remote setup here.
What you’ll be doing
- Manage the entire lifecycle of API integration projects, from initial analysis through scope definition and planning, to development and launch, ensuring alignment with business objectives and stakeholder expectations
- Driving API-feature adoption, including managing incoming integration requests from integrators and reaching out to POS companies and facilitating integrations with Wolt.
- Working with the integrations product team at Wolt to discover product partnership needs across various markets.
- Planning and executing integration rollouts to existing and new merchant venues on Wolt.
- Guiding implementation: Proposing various integration data flows based on use cases and merchant challenges as well as helping integrators with testing and best practices.
- Managing relationships and monitoring integrations, supporting our local teams with 2nd Level-Support request for integration partner
- You will be reporting to the TAM Team Lead
Qualifications
- A solid understanding of APIs, functional testing and experience in management tools such as Postman is a plus.
- Project management experience, preferably agile, to help middleware and software partners implement and manage integrations.
- Drive, ownership, and independence. Comfortable working both independently as well as managing a group of stakeholders, often in parallel across multiple topics.
- Stellar capabilities in running down complex technical topics for an non-techical audience
- Good experience in generating insights with Looker or other BI tools is a plus!
- Develop and maintain comprehensive internal technical documentation and detailed instructions, ensuring they are up-to-date, easily accessible, and effectively communicated to all relevant stakeholders to support seamless project execution and support
- Excellent written and verbal communication skills in German to build effective communication with partners
- Experience or contacts with POS, MWP or other integration partner from the DACH region is a strong plus
It may sound like we are looking for a unicorn (which we probably are), but we believe in unicorns - we are looking for the perfect fit to support us in taking our product to the next level. If you think you might be the one, we are hoping to hear from you!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We build products that people love
As the voice of our customers, we make sure we’re building outstanding products. Our product leads embody the product vision, define the roadmap, own prioritization, and act as the link between our products and the rest of Wolt.
We obsess over customer needs, combine them with business goals, and blend them into strategy and products that help Wolt scale further.
We build beautiful products, the Wolt way
We like to do things well and move fast. Doing that requires less red tape and more trust.
At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they’re responsible for seeking alignment and owning the outcome.
What we’re working on
On this journey towards delivery of (almost) everything, we’re building a suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.
Get a sneak peek into what we’re working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more!
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“We give teams a lot of ownership and autonomy at Wolt, which I appreciate. We trust you to make the right call and help us figure out where to go next.”
- Sissi, Director of Product
We build products that people love
As the voice of our customers, we make sure we’re building outstanding products. Our product leads embody the product vision, define the roadmap, own prioritization, and act as the link between our products and the rest of Wolt.
We obsess over customer needs, combine them with business goals, and blend them into strategy and products that help Wolt scale further.
We build beautiful products, the Wolt way
We like to do things well and move fast. Doing that requires less red tape and more trust.
At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they’re responsible for seeking alignment and owning the outcome.
What we’re working on
On this journey towards delivery of (almost) everything, we’re building a suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.
Get a sneak peek into what we’re working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more!
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“We give teams a lot of ownership and autonomy at Wolt, which I appreciate. We trust you to make the right call and help us figure out where to go next.”
- Sissi, Director of Product
