South Regional Courier Supply Lead
Operations
Greece · Kazakhstan · Georgia, Georgia
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Over the past years, we have built a central sales & operations planning methodology and process to secure healthy supply throughout the year across our 28+ Wolt markets. Now is your chance to join the global team of specialized experts to help drive growth and delivery quality through supply management and make it even better! This role covers a wide scope of topics including e.g. forecasting and planning, acquisition, and intraday planning & management and continual improvement of these topics.
To succeed in the goal of making courier supply management a well oiled machine in all Wolt countries, we are now looking for regional courier supply lead for the South region covering 9 markets. You are part of the global team that continues to generate deeper knowledge and capabilities, while maintaining strong collaboration with key stakeholders in your region (especially local Head of Operations and Head of regional supply) to align on strategic direction and ensuring local context is always considered.
In this role you are responsible for meeting the set KPIs on customer and courier experience and need to act proactively to meet the targets. This is not an easy role, and requires a versatile skill set to succeed. This role includes frequent collaboration and alignment with Operations Managers, local onboarding and acquisition teams, Courier Marketing, Procurement, Product, and Analytics on top of great analytical skills. A great candidate does not settle with running numbers, but is ready to roll up their sleeves and look for opportunities beyond the obvious.
What you'll be doing
Accountable for meeting our target KPIs on optimal supply-demand balance, to offer stellar customer experience (lateness and customer satisfaction and indirectly Quality of Service cost) as well as courier experience.
- Plan & execute: Defining operational forecasts, supply plans, and application targets for your region considering both global and local knowledge, such as holidays, special events, and changing weather conditions. Aligning with other central teams such as finance and procurement during bi-annual planning.
- Monitor & course-correct: Weekly and daily monitoring of KPIs and plan performance, and executing necessary corrective actions, e.g. launching referral campaigns, activating applicants to convert faster, engaging existing courier pool to deliver more, or reactivating inactive couriers
- Collaborate: with local operations teams and central teams on KPI performance, supply plans, and improvement actions progress
- Develop new initiatives and ways of working: Conducting tests and proving new improvement concepts in e.g. planning, courier acquisition, onboarding performance, courier activation, and customer satisfaction. Support in implementation of global improvement initiative roll-outs
You will report to our Global Head of Courier Supply.
Our humble expectations
We are looking for someone with
- You are a solid operator with experience working in operations or strategic business development in a fast-paced environment
- Attitude for action and ownership beyond the obvious. You are constantly looking for opportunities to improve and have the determination to drive change
- Master degree in a relevant field (Industrial Engineering, Business, or related)
- Stellar capabilities in strategic thinking, analytical execution and reporting. Looker and Excel are a must, but knowing SQL is useful as well
- The ability to work in cross-functional teams, maintain and manage relationships with multiple stakeholders
- A true culture champion - someone that leads by example with collaboration, teamwork, data-driven decision making and best-idea-wins attitude. We also value humility and politeness at all times!
- Excellent written and oral communication skills in English
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations