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Operations Manager, Wolt Market

Operations

Poland

Full-time

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About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Job Overview 

Reporting to the Wolt Market General Manager, the Operations Manager has full ownership of the store and delivery operations. The Operations Manager is responsible for building and maintaining an efficient, profitable and scalable delivery & store operation within the market, while expanding to new locations and cities. This involves growing and leading a team of Store Managers and Grocery Associates. The Operations Manager for Wolt Market collaborates closely with the Operations Manager for Wolt platform, especially regarding delivery operations. 

Role responsibilities

  • Having responsibility for the end-to-end store operation, from fulfillment to delivery.
  • Focusing on the continuous improvement of the operations: safety, quality, customer experience, and productivity.
  • Hiring and leading a team, while maintaining a motivated team of Wolt Market Store Managers and Associates.
  • Providing day to day leadership and guidance to Store Managers and Associates to optimize store operations and guarantee operational excellence.
  • Driving creation of staffing plans, schedules, quality initiatives, process change initiatives, and other change initiatives to support and enable Store Managers to meet and exceed the Business Plan.
  • Reviewing the work forecasts and determining productivity requirements to produce during the day to meet the overall store/country objectives.

Qualifications 

  • Operations Management experience in a distribution environment. 
  • Experience in e-commerce or on demand fulfillment is a strong plus.
  • Basic/working knowledge of Six Sigma tools and Lean techniques preferred. 
  • Excel skills required.
  • Team leadership experience (preferably having led a team with multiple direct reports). 
  • Ability to think both strategically and operationally with an eye for detail.
  • A hands-on, proactive, practical, pragmatic attitude.
  • Full professional proficiency in local language and English.

 


Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Team

Delivery operations at Wolt

We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners. 

In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.

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Our culture

Our culture

At Wolt, you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Square - working together, office, japan 3
Our vision

The delivery of (almost) everything

In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.

We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.

Square - product week, wolt
Our people

"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."

- Janne, Head of Global Operations

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Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don’t want to participate, if you only answer some questions, or if you select “I don’t want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.

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