Head of Sales
Sales & Merchant Operations
Almaty, Kazakhstan
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
We are seeking an experienced and dynamic Head of Sales to lead and drive our sales organization. This critical leadership role will oversee the entire merchant journey, from prospecting and engagement to onboarding and going live on our platform.
As the Head of Sales, you will manage and align the efforts of our outbound and inbound sales teams, merchant onboarding team, and sales operations to drive consistent growth, ensure customer satisfaction, and deliver operational excellence. Your leadership will be key in developing strategies, streamlining processes, and fostering collaboration across teams to achieve our ambitious goals.
What you’ll be doing:
- Develop and execute strategies to achieve merchant acquisition targets.
- Align objectives with the company’s overall business goals in collaboration with senior leadership locally and globally.
- Lead and inspire outbound and inbound sales teams, merchant onboarding, and sales operations to exceed performance targets.
- Build a high-performing sales culture through coaching, mentoring, and continuous training.
- Optimize the entire sales and onboarding process to deliver exceptional customer experiences and ensure merchant success.
- Drive cross-team collaboration with marketing and global teams to improve lead generation, conversion, and seamless transitions.
- Oversee sales operations, including CRM management, sales analytics, and reporting.
- Use data insights to track performance, streamline workflows, and implement process improvements.
- Provide regular updates on revenue forecasts, pipeline health, and team performance to senior leadership.
- Ensure compliance with internal policies and external regulations throughout the sales process.
Qualifications
- Proven track record of leading and scaling high-performing sales teams (20+ people)
- Exceptional communication, negotiation, and interpersonal skills
- Strong analytical mindset with the ability to interpret complex data and make data-driven decisions.
- Expertise in sales operations, CRM platforms, and sales enablement tools.
- Demonstrated success in collaborating with cross-functional teams and external partners to achieve shared goals.
- Passion for delivering exceptional customer experiences and driving customer success.
- Tech-savvy, with the ability to quickly adapt to new tools and systems.
- Strong organizational and problem-solving skills, with the ability to prioritize and manage multiple tasks effectively.
- Fluent in Russian and Kazakh, with excellent written and verbal communication skills in English.
- Industry experience in restaurant management, hospitality, or retail is a strong plus but not required.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead