Engineering Team Lead, Support Productivity
Engineering
Estonia · Estonia
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
World-class customer service is one of the cornerstones of Wolt 💙 Over the years we have invested a lot in our in-house built support tooling as we believe that it’s the only way we can ensure satisfaction for all of our customers and partners in each of the 28 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app we also want to proactively identify and solve issues before our customers and partners even notice something might be wrong.
The Support Productivity team plays a critical role at making our customer support teams efficient. For example, the team is responsible for building features that enable operations to set up complex close to real-time inquiries’ routing logic (workflows), the live analytics feature (streaming) which provides a close to real time view of how to optimise our customer support flows. This is a small, distributed team of 6 engineers (3 backend engineers based in Berlin and 3 frontend engineers based in Tallinn), Product Lead, Designer, Data Scientist and now we hiring a Team Lead to Tallinn.
As a team lead, you’ll be an inspirer, facilitator, and an enabler for the team to do what they do best by running the weekly cycle of the team, participating in designing technical solutions, making personal development plans, hosting regular 1on1s, taking part in recruitment, and being there for your team whenever they need you.
At Wolt, we work with high ownership in small cross-functional teams where each team member works around the whole software development life cycle. Each and every one of our product team members have a say in where we are going and what solutions we implement.
Feel free to check the Wolt Tech Blog for more read about our culture & technology here.
We expect you to be a good communicator, willing to serve people in and outside of your team, and a product-oriented and proactive problem solver willing to bring up issues in a constructive manner to the team and the whole Wolt Product team. You know what it takes to develop top-quality software, take care of people, and achieve ambitious goals together.
You are the rare gem when you also have a solid backend engineering background preferably in Node (Typescript), so you will be able to speak the same language with your team and stakeholders. Having experience with AWS, Kubernetes and distributed systems will for sure help too. So if you’re looking for a role to combine your engineering and leadership skills - this is it! 🚀
The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!
The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Engineering at Wolt
We build the technologies powering Wolt. Our apps connect millions of customers, hundreds of thousands of courier partners, and tens of thousands of shops and restaurants. We now operate in 30 countries, 500+ cities and we’re growing fast.
We build at scale, are laser-focused on building world-class customer experiences, and do things with heart. Dive with us into the complex problems of building the delivery of (almost) everything.
What we're working on
On this journey towards delivery of (almost) everything, we’re building a wide suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.
Get a sneak peek into what we’re working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more from the link below.
We build beautiful products, the Wolt way
We like to do things well and move fast. Doing that requires less red tape and more trust.
At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they’re responsible for seeking alignment and owning the outcome.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“Wolt is a great environment for screwing up, learning from that, growing, and moving on to do things better. We never blame anyone for mistakes, we just make sure we can learn from them”
- Kimbo, Software Engineer
Engineering at Wolt
We build the technologies powering Wolt. Our apps connect millions of customers, hundreds of thousands of courier partners, and tens of thousands of shops and restaurants. We now operate in 30 countries, 500+ cities and we’re growing fast.
We build at scale, are laser-focused on building world-class customer experiences, and do things with heart. Dive with us into the complex problems of building the delivery of (almost) everything.
What we're working on
On this journey towards delivery of (almost) everything, we’re building a wide suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.
Get a sneak peek into what we’re working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more from the link below.
We build beautiful products, the Wolt way
We like to do things well and move fast. Doing that requires less red tape and more trust.
At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they’re responsible for seeking alignment and owning the outcome.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“Wolt is a great environment for screwing up, learning from that, growing, and moving on to do things better. We never blame anyone for mistakes, we just make sure we can learn from them”
- Kimbo, Software Engineer
