Associate Operations Manager - Projects, Strategy & Innovation
Operations
Zagreb, Croatia · Prague, Czechia · Warsaw, Poland
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we’re on a mission to build the most efficient, innovative, and sustainable delivery operations across the Central region.
The Strategy & Innovation (S&I) team plays a key role in shaping the future of Wolt’s operations. We design and execute initiatives that make our courier operations more efficient and sustainable. Our work spans across 11 countries in Central and Eastern Europe, where we focus on launching new cities, testing new delivery methods, piloting green and sustainable vehicle solutions, improving operational performance, and leading strategic cross-country projects.
As an Associate Operations Manager, you will take ownership of key operational and strategic projects, ensuring that our regional operations scale efficiently and sustainably. You’ll be responsible not only for coordination, but also for driving business impact, influencing decision-making, and ensuring operational excellence across multiple markets. You will serve as a trusted partner to regional leadership, local operations teams, HQ functions, and external partners.
What you’ll be doing
- Leading strategic and operational projects across multiple markets in the Central region.
- Acting as a key operational partner to regional and local teams, providing insights that shape strategic decisions.
- Driving initiatives such as new city launches, new delivery methods, fleet & sustainability pilots, and courier operations improvements.
- Creating structured project plans and playbooks that can be replicated across multiple markets.
- Leading alignment across Operations, Product, Marketing, Finance, Legal, and Support to ensure seamless project execution.
- Facilitating recurring steering meetings, ensuring decision-making flows smoothly, and providing leadership with clear recommendations.
- Analyzing operational data to identify patterns, inefficiencies, or opportunities for scale.
- Turning insights into actionable strategies and tracking impact through clear KPIs and dashboards.
- Supporting the continuous improvement of project management processes, tools, and best practices within the S&I team.
Our humble expectations*
- 5+ years of experience in project management, consulting, operations, or business development in a fast-paced environment.
- Proven track record of leading complex, cross-market or cross-functional initiatives with measurable business impact.
- Strong operational and analytical skill set, ability to interpret data, build business cases, and make data-driven decisions.
- Outstanding stakeholder management, communication, and negotiation skills, comfortable interacting with senior leadership.
- Demonstrated ability to lead projects independently, manage multiple priorities, and deliver results under pressure.
- Experience working in multi-country or matrix environments is a strong advantage.
- Passion for innovation and sustainability in urban logistics and delivery operations.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations