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Support Associate (German Speaking)

Support

Budapest, Hungary

Full-time

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About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩

Role background

We're currently looking for both part-time and full-time German speaking Support Associates to join our team in Budapest. We're also welcoming students to apply!

What you’ll be doing

  • Supporting our customers, courier partners and venues via live chat and phone 
  • Ensuring that the delivery operations run smoothly
  • Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

  • You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
  • You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
  • You can work in shifts in mornings, evenings and weekends - our support is open seven days a week from 9AM to 01AM
  • You can work fully from our Budapest office
  • You are fluent in German and have professional working proficiency in English
  • You have the right to work in Hungary 

What you’ll get by joining us

  • Private health insurance (Wolt employees only)
  • Cafeteria benefit - "Szép Card" (Wolt employees only)
  • Wolt credits cashback benefit
  • Employee assistance program
  • Wolt-wide training programs
  • Team building events
  • Snacks like fruit and drinks at the office

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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Basic information

Wolt Recruitment Privacy Statement *

Please review the Wolt Recruitment Privacy Statement and acknowledge.

Do you have a student status in the current academic year? If you are a student, are you a member of one of these student associations: Jobb Kezek, Y Generáció or Meló-Diák?  *
Please tell us how many hours per week you can work?  *
Please write in English how you would respond to this comment from a customer: “What is this??? I found a hair from my food. How disgusting!! I will never order from Wolt again and I’ll make sure everyone will know about this through social media."  *
Please write below how you would respond to this customer’s message: “I just tried Wolt for the first time, thanks for the great experience! After the surgery I haven’t been able to walk so well so ordering food to my home really saved my day.” Please write your answer in Hungarian.  *
We work from our office located in Budapest downtown. Is it possible for you to make it home safely from our office when your shift is ending late? (11-12pm or 1-2am)  *
Our support runs 24/7, and the longest shifts are 8 hours 20 minutes long. You would have a variety of day time, night time and weekend shifts. Is this okay with you? *
Please tell us something about yourself that you think we should know! (bragging allowed!)  *

Additional information

Wolt - Self-Identification Survey

To ensure that our hiring practices are fair and inclusive, we’re asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”

Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don’t want to participate, if you only answer some questions, or if you select “I don’t want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.

By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.

Attachments *

You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.