Specialist, Identity and Account Integrity
Support
Tbilisi, Georgia
正社員
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
The Identity & Account Integrity team protects Wolt against fraud, account sharing, ban evasion, and compliance risks. They run verification processes to keep the platform fair and safe for courier partners, customers, and merchants.
As a Global Identity and Account Integrity Specialist, you’ll handle the daily
operations of courier re-verification and customer age-verification cases. You’ll review cases flagged by our systems, investigate identity mismatches, and document outcomes to ensure consistency across markets. This is a hands-on operational role where your accuracy and attention to detail directly impact Wolt’s ability to scale securely.
What you’ll be doing
Day-to-day in this role you’ll:
- Running monthly courier partner re-verification cycles using dashboards and trackers.
- Following up on failed or incomplete cases, ensuring they are re-triggered and reviewed.
- Investigating mismatches (face, geo-location, document quality) and logging results in detail.
- Reviewing substitution cases, applying country-specific rules, and documenting findings.
- Recording repeat offenses and unusual cases in specialized trackers.
- Reviewing failed customer age-verification cases flagged by Support via Persona.
- Handling sensitive PII securely and in line with compliance requirements.
- Preparing clear case notes and documentation so that Ops and Trust & Safety can make final decisions.
- Sharing recurring issues and fraud patterns with the team to support process improvements and future automation.
Our humble expectations*
Must-Haves
- 1–2 years of experience in operations, compliance, fraud checks, or other case escalation / review work.
- Strong attention to detail and documentation discipline.
- Clear written communication skills for case notes and cross-team updates.
- Strong interest in working with data, with the ability to think logically through patterns, anomalies, and root causes.
- Confident using Google Sheets for tracking and simple analysis.
- Professional proficiency in English.
Nice-to-Haves
- Additional language skills.
- Proficiency in Google Sheets (formulas, pivot tables).
- Background in fraud prevention, risk operations, or customer verification.
What we offer
This is a hands-on opportunity to play a key role in protecting the integrity of Wolt’s platform. As a Global Identity Specialist, you’ll ensure that courier and customer verification processes run smoothly, spot fraudulent behavior, and help prevent account misuse and ban evasion. You’ll build practical expertise in Trust & Safety operations while developing skills in data analysis and fraud detection. If you’re detail-oriented, curious about patterns, and motivated to solve problems logically, this role offers a chance to have a direct impact on platform safety and integrity at scale.
Next steps*
If you are excited about working in a high-growth environment, taking ownership, and being part of a growing team - click to apply and get the conversation going! 💙
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.