Learning & Development Lead – Support Vendors

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

We’re now looking for a Learning & Development Lead – Support Vendors to join our Support Operations team in Israel. In this role, you’ll take the lead on developing vendor trainer capabilities, ensuring training is delivered to Wolt’s standards across all sites. You’ll also act as the bridge between outsourcing site managers, Wolt’s CTQ (Coaching, Training, Quality) department, and our internal stakeholders.

What you’ll be doing

Day-to-day in this role, you’ll:

• Interview and evaluate new trainers.
• Ensure all training processes and checklists are aligned with Wolt’s global standards.
• Analyze post-training performance data and flag outliers to site managers.
• Ensure trainers are up-to-date with the latest materials and process changes.
• Oversee advanced training delivery throughout the rep lifecycle
• Provide regular feedback on training quality and execution.
• Collaborate closely with site managers and the Vendor Training Manager to optimize training processes and materials.
• Visit outsourcing sites regularly (3x/week in Hadera & Ashdod), work from the Tel Aviv office (1x/week), and remotely (1x/week).

Our humble expectations

• Strong analytical skills with experience analyzing data.
• Deep understanding of training methods.
• Excellent communication and collaboration skills, with the ability to work cross-functionally
• Willingness to travel weekly to outsourcing sites.
• Strong multitasking and project management capabilities.
• Comfortable providing structured feedback and coaching trainers.
• Experience with managing outsource vendors - Advantage.

What we offer

• A chance to make a direct impact on the quality of our support training and onboarding operations.
• Dynamic and fast-paced work environment with passionate and driven people.
• A unique opportunity to work at the heart of vendor operations and shape how training is delivered across Israel.
• Great mix of remote, office, and field work that offers flexibility and autonomy.

Next steps

If this sounds like your next adventure, we’d love to hear from you!
After applying, you can expect:

• A brief video call with one of our Talent Acquisition Partners
• 2 interviews with key team members and stakeholders
• A short case or assignment relevant to the role
• Final decision and offer
  
  

Let us know if you have any questions about the role — we’re happy to help!