Our people
Sep 30, 2025
“How can I help?” – Technical Support Specialist Juri’s extraordinary nine-year ride at Wolt
Say hello to Juri Gurski, whose one-of-a-kind Wolt career stretches so far back that his employee number is only three digits long – quite amazing considering we’re now a team of over 15,000 people.
When Juri talks about his nine-year career at Wolt, it’s not a stretch to say that his success might boil down to one basic question that he keeps on asking: “How can I help?” That attitude has taken him from a courier partner in Estonia, when Wolt as a company was still in its early days, to his current role as a Technical Support Specialist in a team of almost 50.
Juri is a perfect mix of modesty and curiosity, and he’s always thinking about what’s best for his team and Wolt as a whole. In the rare cases when you have someone like Juri and the unique story they have to share, it’s best to let the person do the talking themselves. So Juri, over to you!
A brief introduction
“Hi, I’m Juri from Estonia. I’ve worked for around nine years at Wolt. I started as a courier partner, and then officially joined the company as a Support Associate. I currently work in the Tech Support team as a specialist, and I love it here.
When I was in school, I had no idea what I wanted to do in the future. The only thing I knew was that I wanted to work with computers because I played a lot of games. I’m happy to say that working with computers (and people) is what I’m doing now – although the gaming only happens on the side!
My favourite hobby is off-roading, and I do it with both a motorcycle and a car. It’s something I love, and I’m really passionate about it because at its core it’s about always improving your skills. There is no limit to how good you can become. Almost every time I go with someone better than me or alone, I feel I have improved and achieved something.”
A lucky coincidence that landed me at Wolt
“Getting into Wolt was a lucky coincidence. I wasn’t actually looking for something specific at that at point of my life, I was looking for work, any kind of job, that would keep me busy.
I was already working as a warehouse manager, and it was a hectic role where I invested a lot of time – I was logging more than 250 hours a month. I know this might sound a little odd, but I wanted to do some other work, too, and one day I randomly saw an ad for Wolt on Facebook. I applied and got accepted.
When I started, I couldn’t believe the atmosphere in the office. The people were so different from those in my previous jobs – and in a good way. People at Wolt were supportive, smart and fun. So, when I decided to fully focus on Wolt, it was an easy decision to make, even if the salary at the time was better at the warehouse job.”
From courier partner to support lead, a career with many twists and turns
“At Wolt, the path I’ve taken has always felt like it was moving forward. Even after nine years, I find myself enjoying the work more and more. I've always been curious and quick to offer help when there’s a problem to solve.
I started as a courier partner and was one of the very first in Estonia when we soft launched the business there. Some days were hectic, others were quiet, but I kept coming into the office asking if there was anything I could do. I’d offer to make coffee, drive people around, deliver bags to restaurants, or take photos for listings, whatever was needed.
I eventually found my way to customer support and became the Support Lead in Estonia. When the business grew, I was asked to manage all three Baltic countries. At one point, someone from management asked me what my secret was. I said, ‘Honestly, I have no idea.’ 😊 I didn’t have any grand plans. I was just doing my best to help.
As Wolt expanded, I got to travel to new markets with our expansion teams; hiring, onboarding, and training people using what we’d learned in the Baltics. It was a really fun experience.
One thing I’ve always tried to do, no matter the role, is create a sense of community. When I was with the courier partners in Estonia, I’d bring cookies from home and make tea at the office after they’d finished delivering. We built a team culture where people helped each other. That spirit spread to other markets too.”
Building Wolt’s tech support team
“At the same time as we were expanding our courier partner work, I saw that we had a problem: we had a tech help channel for Wolt employees where engineers were forced to step in and answer questions. These would be issues like “This customer cannot order. Why? The payment doesn’t go through, their app isn’t updated, etc.”
You could see that the engineers were getting frustrated by this, so I started to jump in and answer questions before the engineers would see them. This let the engineers focus on their core work, and if there was a problem that I couldn’t solve I’d ask for help and get some free education at the same time.
At one point the Product Team reached out and said they would like to pay me for doing this, so I got transferred to the team in a Quality Assurance role. This eventually led to the creation of a separate tech support team, and today we are almost 50 people. People coming to us for help are from everywhere in the company, from grocery associates in Wolt Markets to General Managers. We look after all the 30+ countries where Wolt operates.
The Technical Support team aims to be a bridge between the engineers and the rest of the company. We solve problems and make life easier for the people around us. If we see that one engineering team is getting too many questions, we reach out to help so they can focus on fixing the problem.
In addition to this, we also deal with some compliance items, too. For example, we look out for fraud on our platform and conduct trainings for various teams on how to combat, prevent and avoid these kinds of cases.”
Wolt’s culture then vs. now: What’s changed, what hasn’t?
“If I think about the culture here during my nine years, I would say that it’s changed in expected ways considering how fast the company has grown. When I joined, we had around 100 people in the whole company, and now we are well over 15,000 and a part of DoorDash. At this scale, you simply cannot operate in the same way you did before.
When I started as the only Support Associate in Estonia, I had to use two computers as one kept freezing! When a courier partner would come in, I had to run to the basement, assemble a bag for them, get some signatures, enable their account, you name it.
In the beginning it was “easier” – and also more chaotic. If you had a good idea, you pitched it to one engineer and in two days you had a test version. Nowadays, good ideas are still welcome, but the process from idea to production is less straightforward. We’re a much larger company than before, so it’s natural that there are more processes and prioritizations.
But I’m really happy that the broader Wolt culture has stayed the same. Our founder and CEO Miki has always been a humble person, and when I see him in the office, he’s still the same fun guy as always.
Our tech support team definitely carries the same spirit, and people are super supportive of each other. The attitude is: if something needs to be done, we’ll do it, and then the team jumps in and helps as needed.
Twice a week we have a teatime call where we don’t talk about work. Instead, we talk about stuff like plans for the weekend, what fun things happened in the week, the new movies we’ve seen. It’s awesome.”
Thinking about joining Wolt?
“Wolt is a great company to work at, and it’s encouraged me to be a better person. It’s helped me to achieve my dreams – like getting a motorcycle and doing fun off-roading with it. I feel appreciated. If you put in the hard work, people notice it and say thank you.
If you’re looking to join Wolt, you should be someone who takes ownership and who is passionate. Someone who wants to help out so the whole team succeeds.
Nine years ago, I never would have guessed that I’d be where I am now. Honestly speaking, in the beginning I realized that I shouldn’t plan too far ahead. I just focused on what I was doing, trying to get better at my job and helping people however I could. Then, I would see where I ended up. The company noticed and they offered me possibilities to grow.
My journey is probably quite different from most, and it might’ve only been possible because we were still a startup back then. But what I believe is still true today is that opportunities at Wolt are limitless. If you’re curious, passionate, and proactive, there’s always room to grow and stretch beyond your role!”
The next nine years at Wolt?
“Before writing this, I gave some thought to the idea, and I guess it shouldn’t be a surprise that … I have no clue! Can you even plan that far ahead? I never could have guessed how much Wolt would change over the years, from the startup times through to joining up with DoorDash and beyond. It’s been massive, massive changes. Let’s just say that in nine years I would love to still be here, regardless of the role I have.”
