Merchant Revenue - Strategy & Operations Manager
Operations
Berlin, Germany · Cologne, Germany · Hamburg, Germany · Munich, Germany · Frankfurt am Main, Germany
משרה מלאה
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in +30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
We are looking for an operator with a strong bias to action who is excited to solve problems and improve our business. You can flex between scrappy executing, data analysis, executive communication and cross-functional management. You’ll join the Merchant Revenue & Operations team, where we’re focused on building the best merchant selection for our customers.
As the Merchant Revenue S&O Manager, you will be responsible for driving revenue growth across your region via our local Sales and Account Management teams. You will build an operating playbook to work with your region improving sales productivity, launching strategic initiatives, implementing centrally driven programs, product launches and more. You will act like the COO of the region you cover, working closely with the RGM & GMs and being accountable to hitting merchant goals and growing the business. This is an Individual Contributor role, based in Germany.
What you will be doing
- Working with country sales, account management, and leadership teams to align and execute country merchant strategy.
- Flex between high-level planning with local GMs, setting country goals and devising how to achieve them to getting into the details of the sales process, shadowing reps and finding areas of opportunity to improve.
- Holding regular business reviews to dig into country performance, get frontline feedback and hold local teams accountable.
- Launch strategic initiatives to increase frontline productivity and gain marketshare.
- Build sales strategy foundations across goal setting, rep enablement, incentives, and deal analysis.
Our humble expectations
- You have 5+ years work experience in consulting, investment banking, operations, technology, startups, or related experiences.
- You are naturally curious and work independently to capitalize on growth opportunities.
- You do not shy away from getting your hands dirty, building and testing – you are comfortable in a place where the playbooks are still to be defined and built.
- You enjoy solving problems, you are comfortable with data and have solid analytical skills (SQL a plus).
- You have experience using CRM systems (Pipedrive & Salesforce a plus) and working with technical teams.
- You have an ability to build cross-functional partnerships at all levels across many different teams to achieve common goals.
- You communicate clearly and concisely in written and verbal comms.
- You want to affect change every day, are result-oriented and can operate in fast-paced environments.
What we offer
If you are excited about working with the nicest of people, in a high-growth environment, taking ownership, and being part of an ambitious team, then click below to apply and let’s get the conversation going!
Along with a competitive salary and benefits, you will also be eligible for our long term incentive plan.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations