Account Management Specialist
Sales & Merchant Operations
Prague, Czechia
משרה מלאה
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Reporting to the Retail Account Management Team Lead, the Retail AM supports and works in close cooperation with Menu and Platform teams to ensure the Retail department has smooth onboarding of new Retail Partners and the long-term partnership with our partners is built.
What you’ll be doing
We need a Retail AM Specialist to support the training and account management of retail partners and ensure the best possible partnership. You will act as a key communicator between our operations team and retail partners in order to ensure optimal success.
Day-to-day in this role you’ll:
- Train and support Retail venues in Czechia for the best possible results of the partnership with Wolt.
- Create and verify retail partner selections on the platform to ensure accuracy.
- Proactively helping retail partners to improve their performance and support the development of the partnership - upselling and extending the service, and overall future collaboration.
- Helping out with marketing campaigns and promotions for long-term retail partners.
- Getting feedback from our partners and translating it into product, marketing, sales opportunities, and operations improvements and innovations.
- Owning the entrusted partner’s assortment - suggesting which products should be listed initially, and working with the partner to add/remove items to improve customer conversion constantly.
Our humble expectations
- Experience within account management, customer support, and/or sales
- Experience and strong interest in data analytics.
- Structured, detailed, and service-oriented.
- You have strong problem-solving skills
- You have a proactive mentality - an independent thinker who can work with limited guidance but can deliver a successful outcome through grit and determination.
- Excellent interpersonal skills with the ability to adapt tone to suit the audience.
- Fluent in Czech/Slovak and communicative English.
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead