Workforce Management Planner

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European-based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest-growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation – we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Every one of our product team members has a say in where we are going and what solutions we implement. We work with passion, but we haven't forgotten how to have fun along the way!

What you’ll be doing

As an Israel Workforce Management Planner, you’ll play a key role in scaling and optimising Wolt’s support operations in one of our largest on-demand markets. You’ll own capacity planning, forecasting accuracy, and cost optimisation, working closely with regional and global stakeholders to balance customer experience, agent wellbeing, and business efficiency.

Day-to-day in this role you’ll:

• Build and continuously optimise capacity plans across multiple sites, translating demand forecasts into staffing and hiring needs.
• Partner closely with Product, Operations, Finance, and the global Recruitment team to ensure plans support SLAs and reflect business changes.
• Create and maintain performance and analytical reporting, tracking forecast accuracy, service levels, occupancy, and costs.
• Run scenario modelling and retrospective analyses to improve forecasting accuracy (MAPE) and operational efficiency.
• Co-own support budget planning and cost tracking, providing insights on variances vs. plan.
• Drive operating model improvements through data, automation, and SQL-based analysis.

Our humble expectations

• Experience in forecasting, capacity planning, and scenario modelling within a Workforce Management environment.
• Strong analytical skills with the ability to turn data into clear, actionable insights.
• Advanced Excel skills and ability to run SQL queries (Python is a plus).
• Comfortable working independently in ambiguous environments and proactively driving improvements.
• Proven ability to identify and implement automation and efficiency opportunities.
• Strong stakeholder management and communication skills, ideally in a global, multi-site setup.
• Ownership mindset with the ability to balance customer experience, agent wellbeing, and business goals.

What we offer

• A high-impact role shaping how we scale support operations in one of the world’s largest on-demand markets.
• The opportunity to influence strategic workforce, cost, and service-level decisions.
• Collaboration with a highly skilled, global Workforce Management team and a world-class lead focused on growth and development.
• Exposure to cross-functional and international stakeholders, including DoorDash partners.
• Clear career progression opportunities in a fast-paced, data-driven, hybrid work environment.

Next steps

After applying, you can expect an initial screening conversation, followed by interviews focusing on your analytical skills, Workforce Management experience, and stakeholder collaboration. The process may include a practical or case-based discussion. We’ll keep you informed at every stage and aim to move efficiently and transparently.