Hey, you look like you might be our new  Head of People Support

People & Talent

Budapest, Hungary


Build and lead Wolt’s new Global Tier 1 People Support Hub in Hungary!

Are you a seasoned HR professional with a proven track record of building and leading successful HR service teams? Do you thrive in fast-paced, innovative environments where you can make a significant impact? We're launching a brand-new global Tier 1 People Support Hub in Hungary, and we need a visionary leader to steer this exciting initiative. This is your chance to design and lead a team from the ground up, shaping the future of Tier 1 people support at a global tech company.

What you’ll be doing 

  • Team leadership and development: Build, mentor, and lead the Hungary Tier 1 People support team, setting high standards for service excellence.
  • Develop and manage a comprehensive analytics framework, integrating KPIs, metrics, and dashboards to enhance decision-making and continuously improve HR service delivery and operational efficiency.
  • Strategic service management: Provide strategic direction for handling day-to-day HR inquiries across multiple countries, ensuring efficient and impactful support to all employees.
  • Process innovation: Drive the continuous improvement of HR processes and associated systems, leveraging technology to enhance service delivery and employee experience.
  • Complex issue resolution: Act as the point of escalation for complex HR matters, collaborating with other People Team functions to resolve issues effectively.
  • HR system mastery: Join us as we deploy a new Workday tenant, and oversee its successful adoption by the Tier 1 team. 
  • Self-service: Lead initiatives to increase the adoption of self-service (Tier 0), empowering employees and managers to efficiently self-manage basic HR tasks and information.
  • Cross-functional collaboration: Forge strong partnerships with Payroll, IT, and other key People Team functions to facilitate seamless HR service delivery and initiatives.
  • Culture champion: Lead by example to cultivate a positive, inclusive team culture that reflects our core values and enhances our organizational effectiveness.

Our humble expectations

What makes you the perfect candidate

  • HR leadership: You have extensive experience in HR operations, with a strong focus on HR service delivery and team leadership.
  • Builder's mindset: Proven experience in building or significantly contributing to the development of a team or HR function from the ground up. 
  • Strategic thinker: You're capable of thinking strategically about HR support, with a keen eye for innovation and process improvement. 
  • Problem solver: You excel at solving complex HR issues, demonstrating empathy and a solution-oriented approach.
  • Tech savvy: Adept at leveraging HR technologies and digital tools to enhance efficiency and employee experience. You have a keen eye for AI’s potential for HR services.
  • Communication expert: Exceptional communication skills in English, both written and spoken, with the ability to inspire and lead a diverse team.
  • Growth-oriented: Committed to personal and professional growth, fostering learning and development within your team.


Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

You will fit into a truly diverse team across 27 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.

Why you'll love working with us

  • Leadership impact: Play a pivotal role in building and leading a key function within a globally scaling tech company.
  • Innovation and growth: Be at the forefront of HR innovation, with ample opportunities for professional development and growth.
  • Competitive compensation: Receive a competitive salary and stock options.

If you have any further questions about the position, you can turn to:

Orsi Kocsis, Senior Talent Acquisition Partner - orsolya.kocsis@wolt.com

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Apply now

Basic information


You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

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    Product: Juan, Data - portrait
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