Build and lead Wolt’s new Global Tier 1 People Support Hub in Hungary!

Are you a seasoned HR professional with a proven track record of building and leading successful HR service teams? Do you thrive in fast-paced, innovative environments where you can make a significant impact? We're launching a brand-new global Tier 1 People Support Hub in Hungary, and we need a visionary leader to steer this exciting initiative. This is your chance to design and lead a team from the ground up, shaping the future of Tier 1 people support at a global tech company.

What you’ll be doing 

• Team leadership and development: Build, mentor, and lead the Hungary Tier 1 People support team, setting high standards for service excellence.
• Develop and manage a comprehensive analytics framework, integrating KPIs, metrics, and dashboards to enhance decision-making and continuously improve HR service delivery and operational efficiency.
• Strategic service management: Provide strategic direction for handling day-to-day HR inquiries across multiple countries, ensuring efficient and impactful support to all employees.
• Process innovation: Drive the continuous improvement of HR processes and associated systems, leveraging technology to enhance service delivery and employee experience.
• Complex issue resolution: Act as the point of escalation for complex HR matters, collaborating with other People Team functions to resolve issues effectively.
• HR system mastery: Join us as we deploy a new Workday tenant, and oversee its successful adoption by the Tier 1 team. 
• Self-service: Lead initiatives to increase the adoption of self-service (Tier 0), empowering employees and managers to efficiently self-manage basic HR tasks and information.
• Cross-functional collaboration: Forge strong partnerships with Payroll, IT, and other key People Team functions to facilitate seamless HR service delivery and initiatives.
• Culture champion: Lead by example to cultivate a positive, inclusive team culture that reflects our core values and enhances our organizational effectiveness.

What makes you the perfect candidate

• HR leadership: You have extensive experience in HR operations, with a strong focus on HR service delivery and team leadership.
• Builder's mindset: Proven experience in building or significantly contributing to the development of a team or HR function from the ground up. 
• Strategic thinker: You're capable of thinking strategically about HR support, with a keen eye for innovation and process improvement. 
• Problem solver: You excel at solving complex HR issues, demonstrating empathy and a solution-oriented approach.
• Tech savvy: Adept at leveraging HR technologies and digital tools to enhance efficiency and employee experience. You have a keen eye for AI’s potential for HR services.
• Communication expert: Exceptional communication skills in English, both written and spoken, with the ability to inspire and lead a diverse team.
• Growth-oriented: Committed to personal and professional growth, fostering learning and development within your team.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

You will fit into a truly diverse team across 27 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.

Why you'll love working with us

• Leadership impact: Play a pivotal role in building and leading a key function within a globally scaling tech company.
• Innovation and growth: Be at the forefront of HR innovation, with ample opportunities for professional development and growth.
• Competitive compensation: Receive a competitive salary and stock options.

If you have any further questions about the position, you can turn to:

Orsi Kocsis, Senior Talent Acquisition Partner - orsolya.kocsis@wolt.com

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!