We're looking for an awesome someone to join our Support Group, the development organization that builds our in-house customer service tooling. They work on topics like support chat, operational tooling for support agents, and self-service and automation. We see great opportunities for applying machine learning and AI in this domain, and are now strengthening the data science team there.

We're looking for someone to work embedded in a cross-functional development team where the data scientists work together with engineers, designers, and product and analytics people owning that area and domain end to end. You would be contributing to projects that have visible business impact, owning the data science parts of the solution, and working through the whole lifecycle of the development process - from ideation to deployment and maintenance.

Potential work topics can range from developing co-pilot tools for our support associates and AI assistants for our customers with the latest AI technologies, to working on more traditional machine learning and optimization problems.

📍This role can be based in one of our tech hubs in Helsinki or Stockholm, or you can work remotely anywhere in Finland, Sweden. 

What we hope from you is that you first and foremost identify yourself as a Data Science enthusiast. Solving problems and making a business impact via Data Science is what makes you jump for joy!

• You have previous experience building Data Science, Machine Learning and AI solutions with a measurable impact. You understand how to build data products, and deeply care about the end user experience;

• You also understand what it takes to build production-level ML and AI solutions. You have experience with real-time applications and large scale deployments, and can handle the entire life cycle of data science solutions from ideation to maintenance;

• Deep understanding and experience with Machine Learning and AI, a solid understanding of Statistics, and experience and knowledge in NLP. Experience in working as a part of an engineering team, building solutions to complex problems with large scale and real-time requirements.

• Interest towards LLMs and GenAI and their applications to solving problems in production.

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

For any further questions about the position, you can turn to Product+ Talent Acquisition Partner - Fernanda Prado (fernanda.prado.e.silva@wolt.com).