Senior Frontend Engineer, Support Group
Engineering
Helsinki, Finland
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
We are the Support Engineering Group, the team responsible for delivering a seamless support experience to Wolt’s 50M+ users and 300K+ partners across the globe. Our mission is to provide fast, effective help to every customer, merchant, and courier whenever they need it. We deliver this by building intelligent self-help flows, powerful automations, and a world-class, in-house chat platform that makes getting support effortless.
To bring this vision to life, we are looking for a Senior Frontend Engineer to own the user-facing side of our support experience. You will craft the intuitive chat interfaces, self-help flows, and automated tools that our customers, merchants, and couriers interact with directly. Your core challenge is to build a robust and elegant experience that feels tailor-made for each distinct user group, while scaling seamlessly across dozens of countries and languages. If you are passionate about creating world-class UIs that help millions, we invite you to join our team.
📍This role is based in our Helsinki tech hub 🇫🇮. Read more about our hybrid setup here.
Feel free to check out the Wolt Tech Blog for more insight into our culture and technology.
What you’ll be doing
Day-to-day in this role you’ll:
- Architect and build the foundations of our customer-facing support experiences.
- Build applications that are responsive, performant, and accessible.
- Develop reusable, testable, and maintainable UI components and libraries.
- Collaborate with Product Leads and Designers to shape our experience first-hand.
- Champion best practices, mentor other engineers, and continually raise the bar for code quality.
- Balance short-term deliverables with long-term platform health to ensure a maintainable and extensible codebase.
Our humble expectations
Must Haves:
- Experience with React and Typescript.
- Experience in testing (preferably Playwright, Cypress).
- Experience leading and driving technical projects that impact other teams’ software.
- Strong communication skills.
- Experience in mentoring and growing other engineers.
- Experience in web observability.
Nice to have:
- Desire to participate in shaping our product as we are a customer facing group.
- Experience in building SDKs
- Experience with CI/CD pipelines, deployment processes, and cloud infrastructure.
- Experience with self-organization
What we offer
- Impact: You will reshape the support experience globally at Wolt, as we build a new world-class support experience
- Autonomy: You will get great space to shape the architecture and technical vision of our Web experiences
- Collaboration: Work with talented engineers across Wolt to deliver real value to customers.
- Growth: Take on complex challenges and grow your skill set in a supportive, forward-thinking environment.
- Culture: Be part of a diverse, open-minded team that values creativity, autonomy, and continuous learning.
Next steps
We review applications on a rolling basis and encourage you to apply as soon as you feel excited about this opportunity. If you need any adjustments in our hiring process (for example, related to accessibility, caregiving, or personal circumstances), let us know — we’ll be happy to support.
Are you curious about our hiring process? Check out our careers page for more info.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Engineering at Wolt
We build the technologies powering Wolt. Our apps connect millions of customers, hundreds of thousands of courier partners, and tens of thousands of shops and restaurants. We now operate in 30 countries, 500+ cities and we’re growing fast.
We build at scale, are laser-focused on building world-class customer experiences, and do things with heart. Dive with us into the complex problems of building the delivery of (almost) everything.
What we're working on
On this journey towards delivery of (almost) everything, we’re building a wide suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.
Get a sneak peek into what we’re working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more from the link below.
We build beautiful products, the Wolt way
We like to do things well and move fast. Doing that requires less red tape and more trust.
At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they’re responsible for seeking alignment and owning the outcome.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“Wolt is a great environment for screwing up, learning from that, growing, and moving on to do things better. We never blame anyone for mistakes, we just make sure we can learn from them”
- Kimbo, Software Engineer
Engineering at Wolt
We build the technologies powering Wolt. Our apps connect millions of customers, hundreds of thousands of courier partners, and tens of thousands of shops and restaurants. We now operate in 30 countries, 500+ cities and we’re growing fast.
We build at scale, are laser-focused on building world-class customer experiences, and do things with heart. Dive with us into the complex problems of building the delivery of (almost) everything.
What we're working on
On this journey towards delivery of (almost) everything, we’re building a wide suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.
Get a sneak peek into what we’re working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more from the link below.
We build beautiful products, the Wolt way
We like to do things well and move fast. Doing that requires less red tape and more trust.
At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they’re responsible for seeking alignment and owning the outcome.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“Wolt is a great environment for screwing up, learning from that, growing, and moving on to do things better. We never blame anyone for mistakes, we just make sure we can learn from them”
- Kimbo, Software Engineer
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More about Wolt
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
