Site & Courier Support Manager
Support
Tel Aviv-Yafo, Israel
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Wolt launched in Israel in late 2018, and quickly became one of our fastest-growing markets. As we continue to grow, we’re looking for a Customer Support Site Lead to join our Haifa office and take full leadership over a large-scale operation of approximately 400 customer support employees.
If you’re an experienced leader of Customer Support Group Managers, thrive in a dynamic environment, and are passionate about building high-performing teams and delivering outstanding customer experiences — we’d love to hear from you.
Day-to-day in this role, you’ll:
- Lead and develop high-performing CS teams while driving strong team culture and alignment with Wolt values.
- Manage the Haifa site as a P&L unit — including ownership of recruitment, staffing, training, and operational efficiency for ~400 support employees.
- Monitor and drive KPIs and performance metrics, using data to identify trends and improvement opportunities.
- Own the operational setup — from logistics and IT to vendor relationships and infrastructure.
- Collaborate closely with HQ and local teams to ensure consistent, high-quality service delivery.
- Be a hands-on leader, solve problems proactively, and scale the support function effectively.
Our humble expectations
- Proven experience managing Group Managers or Team Leads in large-scale customer support operations, with direct or indirect responsibility for hundreds of agents (ideally ~400).
- Strong analytical mindset — data-driven, efficiency-oriented, and comfortable working with KPIs.
- Experience in full operational management of a support site, including hiring, training, scheduling, and performance tracking.
- Passion for people leadership — ability to coach and inspire mid-level managers and large teams.
- Comfortable owning complex projects end-to-end in a dynamic environment.
- Full proficiency in Hebrew and a good level of English (spoken and written).
- Experience working in fast-paced tech companies or service-driven organizations is a plus.
What we offer
- A unique opportunity to build something from the ground up and have a real impact on one of Wolt’s most important growth areas.
- Be part of a global, tech-driven company with an entrepreneurial spirit and supportive team culture.
- Lots of ownership, trust, and room to grow in your career.
A dynamic and fast-paced environment where no two days are the same. - Local benefits package and access to internal learning & development tools.
A chance to shape the future of Wolt’s support operations in Israel.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.