About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
World-class customer service is one of the cornerstones of Wolt 💙 Over the years, we have invested a lot in our in-house built support tooling as we believe that it’s the only way we can ensure satisfaction for all of our customers and partners in each of the 30 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app, we also want to proactively identify and solve issues before our customers and partners even notice something might be wrong.
The Conversational AI is a new team that has its mission to bring conversational AI capabilities to our customer support. By leveraging the AI/LLM models the team intends to improve the customer experience by first capturing the essence of the customer’s issue so our support associates can help the customer most effectively, and then in some cases even let the customer have their issue solved in a fully self-service fashion, and everything via the regular chat interface that our customers are familiar with.
At Wolt, we work with high ownership in small cross-functional teams where each team member works around the whole software development life cycle. Each and every one of our product team members have a say in where we are going and what solutions we implement.
Feel free to check the Wolt Tech Blog for more to read about our culture & technology here.
This role can be based in Helsinki.
Qualifications
- At least 4 years developing iOS applications, not exceeding 6 years (Swift, SwiftUI)
- Testing ownership mindset (i.e. owning the whole cycle of development - not just developing features, but actually making sure they’re defect free, shipping them into customers’ hands)
- Production app monitoring and troubleshooting experience
- Keeping up to date with the latest developments
- Desire to build beautiful animations (with the help of our Motion Designer)
- Clear communication style
- Experience working in multi-team development environment
Tech stack we use:
- Swift
- SwiftUI & UIKit
- SPM
- TCA
- React Native
- Flutter
- GHA
Additional information
The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!
For any further questions about the position, you can turn to Product+ Talent Acquisition Partner - Paulina Wojtan, paulina.wojtan@external.wolt.com
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.