Global Workplace & Facilities Manager

Role background

Responsible for the Workplace Experience and Operations for our global office portfolio, our Global Workplace Manager combines People, Technology, and Space across Office and Serviced Office locations to create an exceptional workplace experience for our Employees, Visitors, Contractors and Courier Partners. 

The Global Workplace Managers combines Facilities and Workplace management and supports their direct reports (regional and local workplace managers) to perform at their best, providing guidance and oversight to ensure our workplaces’ functionality, comfort, safety, sustainability and efficiency;  whilst setting the standard and strategic direction for our global workplace initiatives and operations. 

What you’ll be doing

• Leading the team of Regional or local Workplace Managers in ensuring our workplace experience supports Wolt’s mission & values and team objectives are met.
• Develop and cascade execution of our overarching workplace  and facilities strategy 
• Define and manage our global vendor processes for outsourced workplace and facilities services. Manage global vendor contracts and selection across  Integrated Facilities Management Vendors to ensure safe and compliant workspaces and that service level agreements are met. Identify other global vendor setups as needed.  
• Implement our facilities management technology strategy 
• Create and manage global workplace KPIs to enable transparent tracking of portfolio metrics 
• Build department policies and procedures in conjunction with Wolt’s Global Real Estate & Facilities team, complying with International Health and Safety Standards.
• Support resource strategy for office operations. Onboard and coach regional workplace and office managers to implement Wolt best practices 
• Ensure all sites within the portfolio are managed and maintained to a high standard and  meet H&S and compliance standards in line with local and global policies and guidelines.
• Partner with central teams such as Physical Security and Safety, Sustainability and People to provide global program strategy for initiatives such as Health and Safety, Sustainability and DEI, Internal Events and Community. 
• Own the development of annual Opex budgets and cascade into all regions, tracking and reporting on financial variance and operations expenses management.

Our Humble Expectations

• Multi year experience in Workplace or Facilities Management across a variety of regions within a global organization within a fast-paced and high growth environment. 
• An in depth understanding of regulatory requirements for facilities management 
• Experience creating excellent and inclusive workplace experiences and environments 
• Strong leadership capabilities, proven experience to motivate and lead a team
• Excellent communication and interpersonal skills, and the ability to work with internal and external stakeholders
• A demonstrated ability to work collaboratively across departments and levels within a complex organization.
• Excellent written and verbal communication skills in English. Ability to work autonomously in a fast-moving environment, strong relationship building and stakeholder management skills, and a true growth mindset to consistently learn and develop skills.
• Experience managing large workplace budgets and KPIs across a number of locations 
• Relevant degree or equivalent qualification
• Some travel may be required as part of the role