What do you get by putting together a team full of great communicators interested in exploring the intricate world of technology and making a positive impact both at Wolt and in the cities that Wolt operates in? None other but our very own Tech Support Team! Although our team was established  not so long ago, in early 2020, since then we've grown quite rapidly - today we’re almost 20 people and now we’re looking to strengthen our ranks in Georgia by adding a team of Tech Support Specialists there. 🚀

Our Tech Support team sits at the heart of the company and plays an incredibly important role as the bridge between our operations and product teams. We manage Wolt-wide technical problem solving in payment and payment risk, merchant, courier, retail, security, compliance, and IT issues among other fields. But on top of that, we also recognise and find ways to improve local and global guidelines, processes, and workflows as well as provide feedback and insights to product and engineering teams at Wolt. 

Because of this unique position, you’ll get to experience the rapid growth of the industry while working closely with Wolt’s Product Development and Operations as well as familiarize yourself with the tools we use on the tech side across all our products. Your typical day will include solving issues reported by Wolt Operations through Slack: sorting out tickets, debugging errors, monitoring the performance of the service and doing whatever is needed to make things run smoother. 

More specifically, your main responsibilities will include access management and documenting, assisting local teams with payment issues and payment method investigations, monitoring voucher abuses and analyzing different fraud patterns (so great at analytical thinking and connecting the dots will come in handy!). 🔍  Additionally, you’ll be working together with local operations teams in fraud prevention (sharing knowledge and communicating with internal and external stakeholders, such as fraud engines) and handling incoming issues from internal stakeholders: gathering information from logs, as well as reproducing and forwarding issues to the appropriate teams. And the best part is that and can work on investigating the above issues both solo and together with the Tech Support Team! The collaborative work doesn’t end with your immediate team - you’ll also be working closely with our engineering teams, internal fraud analysts, and fraud engines. With that said, however, this role does not require coding / developing skills. Important to note, this will be a role where you will be working during night and weekend hours - the work schedule for night hours will vary and will be agreed with your Team Lead!

📍This role is based in Tbilisi, but you can either work from the local Wolt office in Tbilisi or fully remotely from your home anywhere in Georgia. Please note that this position does not include relocation to Georgia.

👉 Talented communicator

👉 Willingness to learn

👉 Good technical knowledge (=you’re tech savvy)

👉 Fluent English skills

👉 Experience of internal support systems 

👉 Availability to work during night and weekend shifts (every 3rd weekend or so) 

👉 6 months work experience at Wolt (for internal applicants)

The deadline to apply for this position is October 2nd, 2023, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

For any further questions about the position, you can turn to Product+ Talent Acquisition Partner - Lina Muncyte (name.surname(at)wolt.com) or Helena Anttila (name.surname(at)wolt.com).

NOTE: if you’re an internal applicant, make sure to submit your application using your wolt.com email address.