Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. 

However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to supermarkets, flowers, toys, books and other exciting products, all referred to as Retail. Your job starts when the retail partner has signed the contract and has been onboarded to Wolt’s platform. As a Retail Account Manager, you’re responsible for managing and developing your portfolio of our key retail partners in Germany. We’re looking for someone with a genuine passion for establishing relationships and improving key business metrics to create results for Wolt, the retail partners, and ultimately the customers. In doing that, you need to have good problem-solving skills, a commercial mindset and a strong passion to deliver exceptional service. If you want to use those skills to digitally enable local brick & mortar stores, you have come to the right place!

On a personal note, it goes without saying that you’re a team player and willing to get your hands dirty as we build this relatively new area of our business in Germany. This also means that you must thrive in the ‘start-up’ environment where constant change means there is  always lots to get your teeth into!   

What you will be doing

• Owning the overall partner relationships after they have been signed and onboarded to Wolt

• Driving growth of Wolt and our key retail partners by improving their performance through data driven consultation

• Take ownership for projects that help us evolve our retail business. Project goals may vary from driving efficiency over ensuring legal compliance to solving challenges with product data.

• Scale existing partnerships to increase Wolt’s venue count and distribution across Germany

• Establish a good relationship with partners and perform quality and satisfaction checks 

• Negotiating marketing campaigns and other initiatives to grow revenue

• Working closely together with the marketing team to plan and execute campaigns together with retail partners

• Getting your hands dirty: we’re developing a lot from scratch and you will help to bring structure in how we support our partners

Our humble expectations

• Bachelor or higher degree and job experience with account and/or category management (3-4 years) with a strong drive to grow and develop in this field
• Fluent in German and English is a must to connect with our partners
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience
• Commercial mindset with good analytical and problem-solving skills
• Structured, detailed, proactive and service-oriented
• High sense of ownership and ambition to go beyond the obvious
• E-commerce or marketplace experience is of advantage.

Qualifications

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Additional information

Über Wolt Enterprises Deutschland GmbH

Wolt ist eine der größten Delivery-Plattformen in Deutschland. Wir sind bereits in 16 Städten in Deutschland aktiv und global in 25+ Ländern vertreten. Wolt gehört seit 2022 zu DoorDash (NYSE:DASH), dem Marktführer aus Nordamerika.

2020 hat uns die Financial Times zum am zweitschnellsten wachsenden Unternehmen in Europa gekürt. Wir expandieren weiterhin schnell und suchen nach weiteren Talenten, die sich uns anschließen möchten. Wenn du dich für modernste Technik und gutes Essen begeisterst und in deiner Stadt etwas bewegen willst, dann könnte Wolt genau das Richtige für dich sein!

Als Technologieunternehmen macht es Wolt unglaublich einfach, die besten Restaurants, Lebensmittelläden und andere lokale Geschäfte zu entdecken und sich nach Hause oder ins Büro liefern zu lassen. Wolt arbeitet mit über 30.000 Restaurant- und Einzelhandelspartnern sowie mit über 60.000 Kurierpartnern in 25+ Ländern und 129 Städten zusammen.