も⁠し⁠か⁠し⁠て⁠あ⁠な⁠た⁠は未⁠来⁠の⁠.⁠.⁠.  Operations Support Associate (m/w/d)

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Berlin, Germany

Full-time

Company Description

 

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 45,000 restaurant and retail partners as well as with over 95,000 courier partners across 23 countries and 190 cities.

 

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

 

 

Role Background

We launched in Germany in August 2020 and have since then started conquering the food delivery scene in 18 cities in Germany. We're now looking for our next Operation Associate to provide world-class support to the courier acquisition & fleet management team in Berlin.

We’re looking for someone that has a real passion for delivering exceptional service, and who is savvy with adapting their tone to suit the customer and drive growth - you’ll need to be the person that can build great relationships with people with diverse backgrounds,

Preferably you have some previous experience from working with data and have the ability to use it to strengthen our partnerships.

You must also be a team player and willing to chip in with tasks outside of the day-to-day - it’s important that we keep the ‘hands-on’ ethos that has made our team what it is!

 

What you'll be doing

  • Supporting the account manager to manage a portfolio of several fleet manager companies. Making outbound calls to our fleet manager portfolio to drive growth by improving partner’s performance by strong analysis and frequent quality and satisfaction checks. Positively driving the overall fleet partner company relationship, satisfaction and efficiency in all stages

  • Act as a point of contact to your portfolio making sure a smooth operation.

  • Being the point of contact for the companies in our business peak times on weekends and evenings

  • Live supporting the companies on what their fleet is doing

  • Onboarding new fleet manager couriers and acting as the point of contact for their managers

  • Actively monitoring what our competitors are doing and reporting back.

 

Qualifications

 

  • Excellent interpersonal skills with the ability to adapt the tone to suit the audience
  • Structured, detailed and service-oriented
  • Able to work independently and hands-on
  • Fantastic communication skills; you should be comfortable speaking with a wide range of different customers and stakeholders and know how to adapt your approach accordingly
  • Experience from a previous account/ customer success management or other customer-facing role is a plus
  • Fluent in German and English, other language is a plus
  • Good understanding of data tools such as Excel or Looker is a plus

Additional information

 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Please note that we do not accept applications coming in via email. Please submit your application via our job portal.

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