も⁠し⁠か⁠し⁠て⁠あ⁠な⁠た⁠は未⁠来⁠の⁠.⁠.⁠.  Operations Associate

配達オペレーションチーム

Prague, Czech Republic

Full-time

Are you a motivator with excellent communication skills? Do you love working in a highly-dynamic work environment? If this sounds like you, we'd love to chat!

Role background

As an Operations Associate, you will play a huge part in ensuring that our courier partners are going in the right direction while each one gets the right help, support, and a world-class experience throughout their Wolt journey. 

In this role, no day is the same and there’s always something to do. As such, you need to be adaptable, self-motivated, and driven to succeed. You must also have excellent communications skills - we think service first at all times! 

What you'll be doing

  • You will be master in supporting couriers in everyday queries they send to our team inbox, ensuring timely delivery of helpful information. Your focus will be primary on written (chat & e-mail) communication and secondary on anticipating and preventing issues before they arise. 

  • You will help with creating resources, including FAQs, troubleshooting guides, and tips, to empower couriers to resolve common issues independently.

  • Onboarding, retaining and growing the number of happy courier partners on Wolt’s platform to ensure a healthy and sustainable delivery operation

  • Helping new courier applicants through our onboarding process.

  • Be part of optimising our processes, procedures and communication channels.

  • Assisting in everyday and ad-hoc tasks.

 

応⁠募⁠資⁠格・条⁠件

  • Full professional proficiency in Czech & English.
  • Excellent communicator as you will have daily contact with our courier partners

  • Experience from a customer or people oriented role, preferably online communication.

  • Ability to think analytically and use analytical tools, such as Google Sheets

  • A fast learner and attentive to both small details and the bigger picture

  • Thorough and organized - you accomplish tasks with all ends tied and have great attention to detail

  • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment

  • Bachelor's degree in Economics, Business or similar

  • Responsible and reliable, with a structured approach to your work

次⁠のス⁠テ⁠ッ⁠プ

Please note that we do not accept applications sent by mail. Please submit your application through our careers website!

今⁠す⁠ぐ応⁠募⁠す⁠る

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    Product: Juan, Data - portrait
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