も⁠し⁠か⁠し⁠て⁠あ⁠な⁠た⁠は未⁠来⁠の⁠.⁠.⁠.  Customer Support Group Manager

サポート

Tel Aviv-Yafo, Israel · Remote

Full-time

  • Working together with the team leads to make sure we provide great customer experience to all of our customers: Restaurant and Retail partners, end-users and our Courier Partners

  • Guide and mentor the team leads in order to improve and reach their KPI's

  • Share information and provide training on new work procedures and product features. 

  • Improve the hiring process together with our Team Leads and HR team, with a particular focus on well-being, and creating a long-term career path.

  • Work proactively to identify areas of improvement and identify relevant stakeholders to collaborate with while being able to execute strategically. 

応⁠募⁠資⁠格・条⁠件

  • You have at least 5 year experience as a Team Lead in the world of customer service.

  • You’re motivated by developing and building teams & people and CX programs.

  • You have a proven experience in leading consumer-facing large scale support teams, through many changes in a similarly fast-paced environment. 

  • You love numbers and you actively rely on data to make decisions, especially when it comes to scaling efficiently

  • You enjoy mapping areas of improvement and opportunities while collaborating cross functionally and managing CX programs end to end. 

  • On top of your people skills, you’re a master multitasker and you can always juggle multiple priorities simultaneously 

  • You are a true foodie with a constant hunger to learn and do things better.

  • You are fluent in Hebrew and English.

 

次⁠のス⁠テ⁠ッ⁠プ

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! 

 

今⁠す⁠ぐ応⁠募⁠す⁠る

基⁠本⁠情⁠報

添⁠付フ⁠ァ⁠イ⁠ル

職⁠務⁠経⁠歴⁠書⁠と履⁠歴⁠書(⁠英⁠語⁠を必⁠要⁠とす⁠るポ⁠ジ⁠シ⁠ョ⁠ン⁠に応⁠募⁠す⁠る際⁠は英⁠文⁠のR⁠e⁠s⁠u⁠m⁠e⁠)⁠をP⁠D⁠F書⁠式⁠に⁠て⁠ご提⁠出⁠を⁠お願⁠い⁠い⁠た⁠し⁠ま⁠す⁠。

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