At Wolt, we aim to create the World’s best courier experience by optimizing onboarding processes, customizing content, and ensuring we educate courier partners in a timely and engaging manner.

As a Courier Support Associate, you will play a key role in maintaining and developing the communication flow with our courier partners in the right direction. The goal is for each courier to get a world-class experience throughout their Wolt journey. This will require a significant amount of creativity and writing skills but also strategic thinking and an analytical mindset at the same time. You will have to get your hands dirty, master our “can do” attitude, and work well together with each specialist in Operations, as well as the rest of our country team and external partners.

Salary: 34000 - 36000 CZK/monthly, gross

What you'll be doing 🚀

• Supporting couriers in everyday queries they send to our team inbox, ensuring timely delivery of helpful information.
• Helping new courier applicants through our onboarding process.
• Creating courier engagement and meaningful content via internal tools - nurture flow monitoring and edits, email newsletters, inApp messages, push messages, chatbots and web pages.
• Acquisition - the experience starts with getting attracted to the possibility of joining Wolt as a courier partner, so you will be helping with creating this experience from the ground up.
• Be part of optimising our processes, procedures and communication channels.
• Assisting in everyday and ad-hoc tasks.

• Bachelor degree in Business, Communications or sufficient experience
• Experience from a customer or people oriented role, preferably online communication.
• Excellent communicator and experience with creating texts, blogs or similar to many recipients.
• Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
• Ability to think on your feet, naturally proactive and comfortable with autonomous problem solving in a fast-paced environment.
• Responsible and reliable, with a structured approach to your work.
• Native Czech & fluent level in English

Next steps 💡

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What We Offer 🙌 

• Independent work in a young and dynamic team
• Possibility of home office
• Discount on Wolt orders
• Notebook/Macbook and monitor
• 25 days of vacation and 3 sick days
• Multiple benefit options (e.g. multisport card)
• Snack bar, coffee, tea, fruit and sweets in office
• Modern, dog-friendly office
• Team buildings, sport and company events multiple times a year

Salary: 34000 - 36000 CZK/monthly, gross

If you have any further questions about the position before applying, you can turn to:

vladimir.stankovic@external.wolt.com - Talent Acquisition Partner

Please note that we do not accept applications sent by mail. Please submit your application through our careers website!