Are you an experienced Team Lead with exceptional management skills? Does leading a team of world class Customer Support Team Leads within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat!
Role background
As our Support Manager you will lead our Danish Customer Support Team Leads and inspire the high-quality standard of service that we provide to our customers and partners throughout the country. With their excellent management skills, our Customer Support Team Leads ensure that our +200 Support Associates are running the operations between customers, restaurant partners and courier partners smoothly.
What you'll be doing
- Guide and train the Customer Support Team Leads in order to improve the Associates performance and personal development and happiness
- Implement new work procedures and features and allow feedback around these
- Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here!
- Work together with our other Support Manager and Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers.
Our humble expectations
- You enjoy leading and growing a team, and do your best to make sure your team always understands the purpose of why they should provide the best possible service.
- You’re tech-savvy and enjoy learning and teaching others how to use our Customer Support tools.
- You are able to translate data into actions and make the rest of the core team understand how Team Leads are progressing according to the KPI’s.
- You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment.
- You have strong leadership skills and know-how to motivate your team
- You are fluent in Danish and English.
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then get the conversation going!
We will review applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position, you can contact:
Lucia Bryce, Talent Acquisition Partner: lucia.bryce@wolt.com.
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!
