Are you an experienced customer support professional with leadership experience and passion for delivering exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat!
Role background
With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support Lead, you will manage one of our Danish support teams and inspire a high-quality standard of service that we provide to our customers and partners throughout the country primarily through chat.
What you'll be doing
Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt.
You will provide performance feedback, make sure your team is motivated and meets SLA's.
Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
Our humble expectations
You have already led a customer-facing team and you're excited to join our fantastic team.
You enjoy leading and growing a team, and do your best to make sure your team always understands the purpose of why they should provide the best possible service.
You are able to think on your feet, and multi-tasking is your second nature.
You’re tech-savvy and enjoy learning and teaching others how to use our Customer Support tools.
You are able to translate data into actions and make the rest of the core team understand how Customer Support is progressing according to the KPI’s.
You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment.
You have strong leadership skills and know-how to motivate your team to provide the best service possible.
You are fluent in Danish and English.
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
