Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. In 2017, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re a team of 8000+ people in 25 countries and over 500+ cities, servicing over 29M registered users and have 50+ Wolt Market stores across our Wolt markets. As the platform economy is changing the ways consumers connect with restaurants and retailers, we are seeing a huge opportunity to be the  industry leader with the amazing teams we have built globally.

We're currently looking for a Support Associate to join our Baltics Russian language Support team in Latvia! In our Support team there is no typical day, and to be successful in the Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.

We are looking for ambitious fast-learners who would enjoy helping our partners and would contribute to our customers having an amazing experience with Wolt. If this sounds exciting, then read on! 🤩

Who we are:

Customer Obsessed: We know that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time!

Team Oriented: We work with a diverse team of support associates and with operations and product teams striving to make our product and service better
Great communicators: We communicate fluidly with our courier partners, customers, and merchants and adjust our tone to the audience

Personal: We are not afraid to be playful and creative in our interactions

Responsible: We take ownership beyond the obvious

What you will be doing

• Supporting Wolt customers, merchants and courier partners 

• Working on projects that help develop our support function together with the team and your team lead

• You are fluent in Russian and proficient in English (C1 level)

• You have a good command of Latvian (B2 level)

• You're in the final stages of your university studies or a recent grad looking to get your feet wet in a fast-paced startup environment

• You already have experience in a customer-facing role under your belt and you're excited to join our Support OPS team where you genuinely want to improve Baltics’ food & tech scene

• You are a fast learner & good at multitasking as customer communication may happen through many different channels simultaneously

• You have a can-do attitude and enjoy the idea of working in a fast-paced startup environment

• You are comfortable adjusting your tone to your audience

If you are excited about working in a fast-paced environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  

The starting salary for this role is 8.79€/h gross (during probation).

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today! Please submit your application in English.