Hey, you look like you might be our new  SMB Account Management Team Lead (m/w/d)

Sales & Merchant Operations

München, Germany

Full-time

As a result of Wolt’s rapid expansion and the plans we have for 2024, we need a SMB Account Management Team Lead to support the Account Management team in Munich.

Reporting to the Account Management Lead for Germany, the Team Lead is the account manager of our key restaurant partners, while leading the local Team through encouragement and empowerment. The SMB AM TL is responsible for optimizing venue performance on our platform and driving revenue growth.

You’re excited about this opportunity because you will…

Responsibilities & duties

  • Driving and managing growth of our current venues by improving venue performance with strong analysis and high-level consultation.
  • Taking ownership of the relationship once contract is signed, and successfully onboarding and training venues together with RAs.
  • Building long-term restaurant relationships post-onboarding, and being the key communicator between our operations and restaurant partners.
  • Using data to help optimize venue performance by improving key metrics such as menus and kitchen processes.
  • Perform frequent quality and satisfaction checks to ensure service standards.
  • Conducting renegotiations with venues alongside the Account Managers.
  • Working closely together with the marketing team to plan and execute campaigns together with restaurant partners.
  • Setting KPIs for the local Account Management Team and providing performance feedback.
  • Creating a positive work environment that enables the team to develop.
  • Leading by example in terms of demonstrating Wolt values and behaviors.

What we offer

  • Independent work in a dynamic, international team
  • A fast-growing tech company with many career opportunities 
  • Attractive salary package 
  • Cool office in the heart of Munich 
  • Discount on Wolt orders
  • Modern work equipment
  • Various soft drinks, coffee and fruits in the office
  • Urban Sports Club membership subsidy
  • Deutschland Ticket subsidy
  • Weekly all-hands meetings and regular team events
  • Flexible working hours policy + 30 days of paid vacation

Our humble expectations

  • Solid experience from a previous key account management role.
  • Strong leadership skills and positive ‘can do’ attitude.
  • Excellent interpersonal skills with the ability to adapt tone to suit the audience.
  • Experience from using analytics platforms or strong Excel skills.
  • Structured, detailed and service-oriented.
  • Passion for food and developing the best restaurants in town.
  • Experience from working with a CRM system is a plus.
  • Fluent in the German and English.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Apply now

Basic information

Attachments

You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

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