World-class customer service is one of the cornerstones of Wolt 💙 Over the years we have invested a lot in our in-house built support tooling as we believe that it’s the only way we can ensure satisfaction for all of our customers and partners in each of the 23 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app we also want to proactively identify and solve issues even before our customers and partners even notice something might be wrong.

To make sure that our more than 20M+ monthly users are able to get help as quickly as possible, we have a team that is building a self-service support platform. The platform will allow us to design self-service flows with a no-code solution and then deploy them into the hands of customers in a matter of minutes.

We work with high ownership in small teams where each team member works around the whole software development life cycle. Each and every one of our product team members have a say in where we are going and what solutions we implement. Being a member of the team, you’ll collaborate closely with the designer, product manager, and other engineers in your team.

📍This role can be based in one of our tech hubs in Helsinki, Berlin, or Stockholm, or you can work remotely anywhere in Finland, Sweden, Germany, Denmark, and Estonia. Read more about our remote setup here. If you live outside of these countries - do not worry! We provide relocation support to help you make your way to Finland, Germany, or Sweden.

You might be the one if you are an engineer with experience in designing and building top-class software and APIs, and enthusiasm toward working with Python is naturally essential. We mostly work with Python (FastAPI & Flask), MongoDB, and PostgreSQL, and appreciate it if you understand what it takes to build and operate scalable software services in production. Our massive backend is powered with Kubernetes in AWS so proficiency in these platforms or similar cloud infrastructure is a huge plus. 

Aside from technology, we expect you to be a product-oriented problem solver, a good communicator, willing to collaborate with people in and outside of your own team, and keen to bring up issues in a constructive manner to the team and to Wolt at large.

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

For any further questions about the position, you can turn to Product+ Talent Acquisition Partner - Salem Mansuri (salem.mansuri@external.wolt.com)