We are looking for a Product Designer to join our Support Mission! World-class customer service is a cornerstone of Wolt. We see support as a core part of the customer experience and this has led us to receiving top-notch ratings in app stores (4.9 iOS and 4.8 Android ratings). At Wolt, we want to offer the best support experience in our industry and be seen as a benchmark for everybody in terms of support quality. We know this is an ambitious goal, which is why we need your help to get us there.

This will be someone who has mastered the craft of turning insights into beautifully designed products, who can inspire organisations through prototyping and storytelling to ensure their final work has maximum impact for the customer.

You’re a great fit for this role if you:

• Are passionate about delivery and how it can impact peoples lives for good.
• Can concept on the fly and collaborate with anyone to get things done.
• Have empathy for your audience and can anticipate user needs.
• Thrive in a fast-paced organisation

📍This role can be based in one of our tech hubs in Helsinki, Berlin or Stockholm, or you can work remotely anywhere in Finland, Sweden, Germany, Denmark, and Estonia. Read more about our remote setup here. If you live outside of these countries - not to worry! We provide relocation support to help you make your way to Finland, Germany or Sweden.

What you’ll do:

• Listen carefully. The better you understand our users problems the better your solutions will be. It’s important for us to know we are solving for real people and not just the loudest voice in the room.
• Collaborate across teams. You’ll partner closely with product, engineering, and business folks to find elegant but practical solutions to design challenges. You’ll provide the thought leadership to inspire and develop the right design direction. Together, you’ll solve problems and come up with solutions that delight our users.
• Imagine the way forward. You’ll take full ownership of your work, and be responsible for every last detail, every step of the way.

Who you are:

• Experience. You’ve been designing for 5+ years for a consumer-focused tech company, so understand what it takes to create elegant, consumer-oriented experiences.
• Mastery. You are a versatile t-shaped designer who uses a full range of skills—product design, interaction design, and visual design—to ensure you deliver magical experiences to the customer.
• You’re a strong communicator. Who can inspire teams towards action and empathy for the user.
• You have a people-focused design mentality. Constantly looking to hone your design instinct through user feedback. Whether that’s hands-on user research or a quantitative A/B test.

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

For any further questions about the position, you can turn to Product+ Talent Acquisition Partner - Kris Connabeer (Kristofor.Connabeer@external.wolt.com).