World-class customer service is one of the cornerstones of Wolt 💙 Over the years we have invested a lot in our in-house built support tooling. Why? Because we're convinced it's the secret sauce that ensures smiles on the faces of our customers and partners across all 25 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app we also aim to uncover and tackle issues before our customers and partners even notice something might be wrong.
The LiveOps team is all about conquering inefficiencies and equipping our support teams across 25 countries with top-notch tools. The team is on a mission to automate the everyday grind, so our teams can focus on delivering an extraordinary customer experience.
One such tool we’ve recently introduced is automated proactive reach-outs for late orders, a game-changer which had a tremendous impact on the efficiency of our customer support. On top of that the team owns SuPi (the Support Inbox), an advanced system that based on heuristics proactively spots customer issues before they even hit the radar. It's like having a crystal ball for customer satisfaction!
So, if you're ready to roll up your sleeves and craft tools that match the same level of quality and passion we dedicate to creating our external solutions, you've found your tribe at Wolt!
📍This role can be based in one of our tech hubs in Helsinki or Stockholm, or you can work remotely anywhere in Finland, Sweden, and Estonia. Read more about our remote setup here. If you live outside of these countries - not to worry! We provide relocation support to help you make your way to Finland or Sweden.
Our humble expectations
To thrive in this team, you'll need a strong foundation designing and building top-class software and APIs, using Node.js and Typescript. It's great if you consider yourself flexible, adept at working with different languages and technologies depending on the problem we face. However, for this role, having robust Node.js backend skills would be highly beneficial.
We highly appreciate experience in developing scalable software services in production, as well as proficiency with databases like MongoDB and PostgreSQL. Expertise in open-source projects, Kubernetes, and AWS is a valuable addition, as we heavily rely on these technologies.
You're making the right choice by applying if you can drive projects independently, take ownership beyond the obvious, have a strong motivation to learn, and have a track record of collaboration with product teams and fellow team members. Join us on this exciting journey where your skills and unique perspective will play a crucial role in shaping our collective success!
The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!
The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.
For any further questions about the position, you can turn to Product+ Talent Acquisition Partner - Sandra (email@example.com).