Hey, you look like you might be our new  Sales Support Manager

Sales & Merchant Operations

Tirana, Albania

Full-time

Are you a service-minded professional looking for your next challenge? Does being a part of one of Europe’s fastest growing companies interest you? If so, then we'd love to chat!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. Food delivery was just a start, and now we are exploring and expanding our platform with other business verticals in retail and grocery. We’ve grown significantly in the last few years, expanding our operations from just four countries across the Nordics, to 25 countries across Europe and Asia today. And we’re just getting started.

Our onboarding team is tasked with providing exceptional partner experience and outstanding service during the onboarding of our restaurant partners, which strongly contributes to long-term operational success.

As a Sales Support Manager you will help manage the partnership during the onboarding process, and ensure that all necessary data inputs are available in a timely manner.  Your team will also act as a key communicator between our operations team and restaurant partners in order to ensure a seamless onboarding process by driving the resolution of any obstacles encountered.

What you'll be doing

  • You will lead by example and raise the bar of the service we provide. You set targets for yourself and your team and walk the extra mile to beat new records as a company. 
  • You will quickly get Wolt under your skin and find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will be providing performance feedback and making sure your team meets KPIs.
  • Take care of your team by organising feedback sessions and group activities on a regular basis.
  • You will translate the broader company goals and strategy into execution through members of your team.

Our humble expectations

You have already led a customer-facing team and you’re excited to join a fast paced environment of passionate individuals

  • You enjoy supporting and growing your team, and do your best to make sure your team always understands the importance of their role and the purpose of providing the best possible service
  • You are able to think on your feet, and multi-tasking is your second nature. You thrive in a fast paced environment and are able to prioritize effectively, you are able to quickly pivot and react to changes in immediate business needs
  • You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment. We are looking for a natural doer with a bias to action - but someone who knows how to efficiently delegate responsibilities and tasks
  • You are structured and you understand the need for process documentation and data discipline
  • You are an analytical thinker and experienced working with data
  • You are fluent in Albanian and English

Next steps

If the above perfectly describes you and you like moving fast and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today. 

Apply now

Basic information

Attachments

You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

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    Product: Juan, Data - portrait
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