Hey, you look like you might be our new  Sales Support Assistant

Support

Sauk, Albania

Full-time

Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners. 

​​​​​​As part of our expansion, we are soon launching in Albania! To get there, we must first assemble a team of motivated superheroes- ranging from sales through onboarding to account management- who’ll make Wolt the go-to brand to order from in Albania too. We are now looking for Sales Support Assistants to join our team!

As a Sales Support Assistant, you’ll be tasked with providing exceptional partner experience and outstanding service during the onboarding of our restaurant partners, which strongly contributes to long-term operational success. Your tasks will include managing the partnership during the onboarding process, and ensuring that all necessary data inputs are available in a timely manner. You will also act as a key communicator between our operations team and restaurant partners in order to ensure a seamless onboarding process by driving the resolution of any obstacles encountered.

If you are a service-minded individual with a keen eye for detail, who is ready to jump into action at all times, we might be looking just for you!

 

Our humble expectations

What you'll be doing

The day-to-day will evolve with the company’s continued growth, but in this role you are going to, among many other things:

  • Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times
  • Build relationships with our restaurant partners, help them through the onboarding process, and ensure long-term operations success by training them on using our systems and keeping them up to speed on any updates
  • Be in the middle of it all - help move roadblocks, and remove bottlenecks throughout the onboarding funnel in order to drive onboarding velocity
  • Ensure our portfolio of restaurants reaches the highest Wolt service standards in both pragmatic and aesthetic terms

Qualifications

  • Our ideal candidate is structured, proactive, and detailed-oriented, not shy to pick up the phone and push stakeholders to drive speed of execution
  • Logical problem-solving skills with a bias for action and impact
  • Proactive ownership mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome
  • Excellent interpersonal skills - you will be working with a lot of different people both internal and external
  • Experience in sales, account management, or customer support is an advantage
  • Excellent written and oral communication skills in Albanian and English, Greek or Italian would be a distinct advantage. 

Next steps

 

 

Apply now

Basic information

Attachments

You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

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    Product: Juan, Data - portrait
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