Are you a team player with great communication skills? Вам нравится многозадачность?
Dinamik mühitdə işləməkdən zövq alırsınız? If you got all the questions and your answer is yes - then read further!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Baku in summer 2019, and have since been conquering the food delivery scene step by step. However, we don’t want just to satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys, and other exciting products, all referred to as Retail. 

We are growing rapidly and are hiring Retail Associates to support Wolt’s retail portfolio in Azerbaijan. The ideal candidate is structured, detail-oriented, and enjoys a diverse working week. You will assist with onboarding our retail partners, ensuring that menus are updated, and supporting the venues on a day-to-day basis. You will also act as a key communicator between our operations team and retail partners in order to ensure optimal success. In this entry level role you will have the opportunity to learn a lot about our operations and business, working with our retail team.

What you'll be doing

• Responsible for onboarding retail venues into Wolt’s platform. This includes making sure we have the photos, helping with the menus, translations and training the venues.
• Ensuring that our retail partner menus on the platform are up to date, and making sure that our menu-platform is always up to date with the text and visuals that reflect the Wolt brand. 
• Managing of our retail liaisons by identifying, training and keeping them up to speed with any urgent cases. 
• Handling retail support together with our support associates.
• Ensuring our portfolio of retail venues reaches the highest Wolt service standards by conducting frequent quality and satisfaction checks.
• Assisting the Retail Onboarding Managers in any additional tasks related to working with our retail partners.

• Experience from customer service, administration, account management, or similar. 
• Ability to multitask and work under pressure. You are used to working with tight deadlines.
• Excellent communication skills and interpersonal skills.
• Structured, analytical, detailed and service-oriented.
• Experience from within the restaurant industry is a plus.
• Self-starter with a passion for food and shops.
• Fluent in Azerbaijani, Russian, and English.

So if you are excited about working in a high-growth environment, taking ownership, and being part of an extremely high-performing team then we’d love to hear from you! 

Please note that we do not accept applications coming in via email. Please submit your application via our jobs portal.