Hey, you look like you might be our new  Retail Development Manager

Sales & Merchant Operations

Almaty, Kazakhstan

Contract

Are you an experienced and strategic account manager with a true ‘service first’ mindset? Do you have a strong understanding of retail operations in Kazakhstan? If this sounds like you, then we’d love to chat!

Role background

Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners. However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail. Your focus will be on driving incremental revenue and providing the tools and support for our partners to make sure they thrive on our platform and increase sales while improving operational aspects. With this in mind, you need to be super passionate about account management and business development, but also able to adapt and change your tone and approach depending on the type of partner you’re working with.

What you’ll be doing:

  • Successfully onboarding and training venues together with Retail Associates, providing them with all the tools and information to start working as soon as possible.
  • Driving and managing month-over-month sales growth of our current venues and improving venue performance by measuring critical KPIs, strong analysis and frequent quality and satisfaction checks.
  • Owning the partner’s assortment - suggesting which products should be listed initially, and working with the partner to constantly add/remove items to improve customer conversion.
  • Working with the partner to improve overall conversion rates by sharing tools and best practices to help ensure the partner’s success.
  • Getting feedback from our partners and translating it into product, marketing and operations improvement
  • Key communicator between our operations and Retail partners.
  • Working closely together with the marketing team to plan and execute campaigns together with Retail partners.

Our humble expectations

  • You have proven experience from previous account management, business development or similar role.
  • Excel skills
  • You are a self-starter, reliable team player with the ability to deliver results on-time and successfully manage multiple projects simultaneously
  • You cultivate extensive mutually beneficial relationships
  • You are structured, detailed, and service-oriented
  • You have strong problem-solving skills with a bias for action and impact
  • You have a proactive mentality - an independent thinker who can work with limited guidance but can deliver a successful outcome. through grit and determination
  • Excellent interpersonal skills with the ability to adapt tone to suit the audience.
  • Fluent in Kazakh, Russian, and English.

Next steps

We are seeking candidates for a fixed-term contract position lasting one year, intended as maternity cover. There is a possibility of extension beyond the initial contract term.

So if you are excited about working in a high-growth environment, taking ownership, and being part of an extremely high-performing team then we’d love to hear from you! 

Please note that we do not accept applications coming in via email. Please submit your application via our jobs portal. 

 

Apply now

Basic information

Attachments

You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

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    Product: Juan, Data - portrait
    Portrait - pink background.jpg
    Portrait - green background.jpg
    Portrait - purple background.jpg
    Portrait - blue background.jpg
    Portrait.- neutral background.jpg
    Portrait - purple background.jpg