Hey, you look like you might be our new  Restaurant Development Manager

Sales & Merchant Operations

Beograd, Serbia

Full-time

Are you an experienced and strategic account manager with a true ‘service first’ mindset? Does a varied and challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!   

Role background

We launched in Serbia in early 2019 and have been conquering the food delivery scene. We're now looking for our next Restaurant  Specialist to provide world-class support to a portfolio of restaurant partners. This will be a mix of independent eateries and larger chains (and everything in between!), so there’ll be a variety of queries to answer and problems to solve!

We’re looking for someone who has a real passion for delivering exceptional service, and who is savvy with adapting their tone to suit the customer - you’ll need to be the person that can build great relationships with our restaurant partners. This is a junior account manager role. Preferably you have some previous experience from working with data and have the ability to use it to strengthen our partnerships.

You must also be a team player and willing to chip in with tasks outside of the day-to-day - it’s important that we keep the ‘hands-on’ ethos that has made our team what it is! 

What you'll be doing

  • Driving and managing the growth of our current restaurant partners by improving venue performance through strong analysis and frequent quality and satisfaction checks.
  • Successfully onboarding and training our partners.
  • Responsible for the overall restaurant relationship post-onboarding.
  • Key communicator between our operations and restaurant partners.
  • Working closely together with the marketing team to plan and execute campaigns together with restaurant partners.
  • Analysing the local market on an ongoing basis.
  • Actively monitoring what our competitors are doing and reporting back.

Our humble expectations

  • Solid experience from a previous account management role.
  • Excellent interpersonal skills with the ability to adapt tone to suit the audience. 
  • Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker or Power BI.
  • Structured, detailed and service-oriented.
  • Fantastic communication skills; you should be comfortable speaking with a wide range of different customers and stakeholders and know how to adapt your approach accordingly. 
  • Passion for food and developing the best restaurants in town.
  • Experience from working with a CRM system is a plus.
  • Demonstrated experience from sales is a plus.
  • Fluent in Serbian and English.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! 

Apply now

Basic information

Attachments

You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

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    Product: Juan, Data - portrait
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