Hey, you look like you might be our new  Restaurant Development Lead

Sales & Merchant Operations

Almaty, Kazakhstan


Are you a business developer or experienced account manager? Are you passionate about building relationships, optimizing performance, and get excited about shaping a complex function and a big team? Do you love and know the restaurant and food scene in Kazakhstan? If this sounds like you, we’d love to chat!

Role Background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Almaty in September 2019, and have since been conquering the food delivery scene step by step.

Wolt has been growing rapidly in Kazakhstan ever since we entered the market. As such we now need someone to lead and develop our restaurant development team!

For Wolt, everything starts with restaurants. If there are no restaurants, there are no customers and if there are no customers, there are no couriers. Thus, restaurant operations are a crucial part of Wolt’s success in every city and country. Today, our restaurant operation is split into three sections: acquisition, onboarding and development.

As the Restaurant Development Team Lead you’ll be responsible for building our Account Management team and optimizing venue performance and driving revenue growth. The team manages and develops our restaurant portfolio and its key metrics to benefit customers, restaurant partners, courier partners and Wolt. We’re looking for someone who has a real passion for establishing strong relationships and has the ability to use strong analytical thinking to identify improvement areas by testing, implementing, and evaluating actions. This is a dynamic and multifunctional team and you’ll be at the forefront of defining how we work with restaurant partners going forward.

What you’ll be doing

  • Driving and managing growth of our current partners by improving venue performance with strong analysis and high-level consultation.
    Managing the relationship and performance of the restaurant portfolio to ensure mutual value is created to both restaurant partners, courier partners, customers and Wolt.
  • Using your analytical competencies to dissect restaurant data and identify improvement areas.
  • Testing how to work with restaurant partners at scale, evaluating results and building seamless processes to make sure you and your team structure your work efficiently and create results.
  • Re-negotiating general terms and conditions of key restaurant partners.
  • Ensuring the success of your team by setting targets, sparring, coaching, managing their efforts, and whatever else it takes.
  • Ensuring the well-being of the team and creating a positive work environment that enables the team to develop.
  • Evangelizing best practices and actively consulting your team.
  • Recruiting new talented Restaurant Development Managers into your team.
  • Facilitating a strong communications loop among all other functions at Wolt.
  • Facilitating a strong communications loop alongside the Restaurant Onboarding and Support Lead and Restaurant Partnership Lead.

Our humble expectations

  • Experience - You have a solid track record as a Business Developer or as a Senior Account Manager.
  • Analytical skills and good business flair - You have the ability to ‘think big’ as well as execute ‘on-the-fly’ via understanding the dynamics behind the business through your analysis of large data sets.
  • Project management - You know how to manage internal as well as external stakeholders, and how to implement projects in a structured and logical method.
  • Effective communication - Outstanding interpersonal and business skills. Able to quickly establish gravitas and credibility with a range of stakeholders.
  • Good leadership skills or potential - You know how to motivate, coach, and educate team members to reach their full potential. Previous experience in managing a team is advantageous.
  • Fluent in Russian and English. Kazakh is a plus.

Extra points if you also have the following

  • Previous experience in building up a new function and/or Account Management team or similar.
  • Experience working with BI tools, databases, SQL, or similar.
  • Experience from the restaurant or hospitality industry to better relate to our business.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Along with a competitive salary and benefits, you will also be eligible for our stocks.


Apply now

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    Product: Juan, Data - portrait
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