Hey, you look like you might be our new  Operations Associate

Operations

Prague, Czech Republic

Full-time

Are you a motivator with excellent communication skills? Do you love working in a highly-dynamic work environment? If this sounds like you, we'd love to chat!

Role background

As an Operations Associate, you will play a huge part in ensuring that our courier partners are going in the right direction while each one gets the right help, support, and a world-class experience throughout their Wolt journey. 

In this role, no day is the same and there’s always something to do. As such, you need to be adaptable, self-motivated, and driven to succeed. You must also have excellent communications skills - we think service first at all times! 

What you'll be doing

  • You will be master in supporting couriers in everyday queries they send to our team inbox, ensuring timely delivery of helpful information. Your focus will be primary on written (chat & e-mail) communication and secondary on anticipating and preventing issues before they arise. 

  • You will help with creating resources, including FAQs, troubleshooting guides, and tips, to empower couriers to resolve common issues independently.

  • Onboarding, retaining and growing the number of happy courier partners on Wolt’s platform to ensure a healthy and sustainable delivery operation

  • Helping new courier applicants through our onboarding process.

  • Be part of optimising our processes, procedures and communication channels.

  • Assisting in everyday and ad-hoc tasks.

 

Our humble expectations

  • Full professional proficiency in Czech & English.
  • Excellent communicator as you will have daily contact with our courier partners

  • Experience from a customer or people oriented role, preferably online communication.

  • Ability to think analytically and use analytical tools, such as Google Sheets

  • A fast learner and attentive to both small details and the bigger picture

  • Thorough and organized - you accomplish tasks with all ends tied and have great attention to detail

  • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment

  • Bachelor's degree in Economics, Business or similar

  • Responsible and reliable, with a structured approach to your work

Next steps

Please note that we do not accept applications sent by mail. Please submit your application through our careers website!

Apply now

Basic information

Attachments

You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

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