Do you have experience hiring and managing a team? Are you passionate about building a B2B support function for scale and efficiency? Are you motivated by working in a fast-paced startup environment? Then we’d like to chat!  

What you’ll be doing:

• Hire and train merchant support associates to scale the merchant support team.
• Ensure best-in-class support and document standard operating procedures.
• Analyze support distribution and satisfaction to identify business opportunities.
• Drive our merchant support towards proactive engagement rather than reactive.
• Build local tooling, and liaise with developer teams to push product improvement.
• Conducting one-on-ones to manage motivation, productivity, and performance.
• Collaborate with front line support and account management and ensure a seamless merchant experience.
• Be an integrated part of Wolt’s extended leadership team.

Our humble expectations: 

• You have minimum of 2 years of experience in a customer support or operations role.
• You are a leader with experience in hiring and managing a team. 
• You thrive in a fast paced environment and are able to prioritize effectively.
• You are a natural doer - but knows how to efficiently delegate responsibilities and tasks.
• You are structured and understand the need for process documentation and data discipline.
• You are an analytical thinker and experienced in working with data.
• Preferably, you have experience with workflow automations, e.g.  Zapier, Integromat, Integrify etc.  

What we offer:

At Wolt you’ll be making an impact. Day to day you will help restaurants introduce their food to a wider audience, make cities a better place to live in, and play a key role in helping Wolt become the best delivery service. We also offer:

• Great office - 1.500 square meters office open next to Kongens Nytorv.
• Social gatherings and games - Hang out with your colleagues.
• Flexible hours - Work when it fits you. You are in charge of your own time and calendar.
• Free refreshments - Incredible coffee, cold sodas, and beer, and a lot of snacks.
• Great equipment - MacBook and iPhone or PC and Android? We have you covered!
• Equity - Employee stock option plan, become a co-owner of Wolt.

Next steps

If you are excited about working in a high-growth performance environment, taking ownership, and being part of an ambitious team in a flat organizational structure, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position, you can send your inquiries to: 

Karoline Karlson, Talent Acquisition Partner - karoline.karlson@wolt.com

Please note that we do not accept applications coming in via email. Please submit your application via our job portal.