Are you an experienced and strategic account manager with a true ‘service first’ mindset? Does a varied and challenging role in a new team in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!   

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners and either pick their order up or have it delivered by our courier partners. 

5 years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 23 countries and over 350+ cities, servicing over 24M registered users. 

For Wolt, everything starts with restaurants. If there are no restaurants, there are no customers and if there are no customers, there are no couriers. Thus, restaurant operations are a crucial part of Wolt’s success in every city and country. Our restaurant operation is divided into three sections; acquisition, onboarding/support and development.

As Key Account Manager (internally called Restaurant Development Manager), you’ll be managing and developing a portfolio of restaurants. We’re looking for someone that has a true passion for establishing strong relationships and improving key metrics to create results for Wolt, the restaurants and ultimately the customers. For that, you need to deliver exceptional service and be able to adapt the tone to suit both the restaurant owner and the chef. Preferably you have previous experience in working with data and have the ability to use it to be smart with your portfolio and strengthen your partnerships.

What you’ll be doing

• Develop & foster partner relationships with your portfolio of key restaurant accounts 
• Conduct Quarterly Business Reviews with partners to deepen relationships, review performance, and develop forward-looking strategies.
• Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions.
• Strategically introduce and execute on new Wolt product opportunities to broaden partnership and increase partner revenue streams (i.e., white-label delivery).
• Driving revenue growth of Wolt and restaurant partners in your portfolio by improving venue performance through a data-based approach.
• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for Wolt customers
• Re-negotiation general terms and conditions with restaurant partners.
• Key communicator between our operations, support, marketing and restaurant partners.
• Getting your hands dirty: we’re developing a lot from scratch. Your responsibility is to bring structure.

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• Solid account management experience from a high-paced environment.
• You cultivate extensive mutually beneficial relationships. 
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience. 
• Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker or Power BI
• Structured, detailed, and service-oriented.
• High ownership and ambition to go beyond the obvious.
• Fluent in Swedish and English.
• Experience working with CRM systems is a plus.
• Demonstrated experience in sales is a plus.
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If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Along with a competitive salary and benefits, you will also be eligible for our stock option plan.

You will fit into a truly diverse team across 23 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.

If you have any further questions about the position, you can turn to:

Kristjana Thorarinsdottir, Talent Acquisition Partner - kristjana.thorarinsdottir@external.wolt.com

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!