Are you interested in APIs or have a general understanding of integrations and even more you are obsessed with ensuring great Customer Experiences? Do you have a data-driven mindset and enjoy working hands-on with our internal teams and external partners to deliver a big impact? If so, then we’d love to chat!

Role Background

You will be part of Wolt's heart and soul - the Merchant-Team. Ensuring all our existing integrated restaurant partners contribute to the success of WOLT in Germany. As Wolt grows in scale and scope of offering, the strength of our account management engine must grow with it.

As a local POS integration Specialist, you will be working closely with our Technical Account Management and Account management teams to meet the needs of all integrated restaurant merchants who are actively working on our platform. Part of your job will be to extend the share of integrated merchants in our SMB and Key-Account segment, help our existing integrated partners with daily requests and also identify new cooperation opportunities with POS and Middleware partners. 

You will be 

• Manage incoming integration requests from merchant partners 

• Help to facilitate knowledge within our local account management teams about integrations  

• Ensure the performance of integrated Merchants meets the Wolt grade standards 

• Plan and execute integration rollouts to existing and new restaurant venues on Wolt

• Help identify new opportunities for Integrations with POS and MWP 

• Troubleshoot integration issues with Technical teams 

• Help set up processes and procedures to manage  integration requests and activations 

Our humble expectations

• 2+ years experience in Account Management or Customer Support

• You can communicate in both German and English 

• Good communication and presentation skills 

• Ability to work with several cross-functional local stakeholders 

• You are having a  hands-on mentality and drive to improve existing processes and workflows by contributing directly 

• General interest in integrations (not afraid to hear about APIs, Webhooks, SFTP, endpoints, JSONs) 

• You can consider yourselves a PRO in Google or EXCEL or other automation tools are a plus 

• Experience with the POS or Middleware markets in Germany is a strong plus

What we offer

• Great office in the heart of Berlin 

• A fast-growing tech company with many career opportunities 

• Attractive salary package 

• Discount on Wolt orders

• Modern work equipment

• Various soft drinks, coffee and fruits in the office

• Urban Sports Club membership subsidy

• Deutschland ticket subsidy

• Weekly all-hands meetings and regular team events

• Flexible working hours policy + 30 days of paid vacation