Hey, you look like you might be our new Head of Merchant Services (m/w/d)
Strategy & Business Development
Berlin, Germany
Full-time
As a Head of Merchant Services, you will be responsible for ensuring merchant partners on our platform have a world-class experience, from day 1 onboarding and activation through long-term growth and success. In this role, you will own the daily management and operations of our large and growing Merchant Services team.
About you
- You love tackling complex operational challenges, and are quick to jump into the details to improve a key process or system
- You have experience managing a large, mission-critical team, mustering the right organizational structure, reporting, talent and processes to ensure the goals are reliably hit
- You are a natural leader, talented at motivating and moving a large, cross-functional team toward an ambitious goal
- Rather than relying wholly on past experiences, you are analytical and data-driven, regularly seeking to dive to the lowest level of detail to understand and solve new problems
- You have a bias for action, eager to use the best available data and insights to make concrete decisions
- You are excited to work in a fast-paced, constantly evolving, rocket ship growth company
What we offer
- Independent work in a dynamic, international team
- A fast-growing tech company with many career opportunities
- Flat hierarchies in a family start-up atmosphere
- Attractive salary package including stock options plan
- Discount on Wolt orders
- Modern work equipment of your choice (MacBook, iPad)
- Various soft drinks, coffee and fruits in the office
- Comprehensive internal educations
- Weekly (virtual) all-hands meetings and regular team events
- Flexible working hours policy and 30 days of paid vacation
Our humble expectations
- 7-10 years relevant experience in technology, business operations, and/or customer experience/support
- 2-3 years of experience in leading large, complex, cross-functional teams
- Degree in business, economics, computer science, or other relevant area
- Nice to have: experience, directly or indirectly in leading teams within business process outsourcing (BPO), customer experience, vendor management, or sales industries
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Please note that we do not accept applications sent by mail. You should submit your application through our careers website.
