Are you an experienced Grocery Associate, or do you have valuable experience in another grocery store? Do you have the ability to lead a team and inspire a high-quality standard of service? If this sounds like you, then we’d love to chat!
Role background
Our Wolt Market team has been growing rapidly in Serbia and around the world. As such, we are looking for new Shift Leads to lead our Grocery team in Belgrade. The role requires you to take responsibility for high quality service, and monitoring the performance and wellbeing during the shift. Therefore, you’ll need to be comfortable with leading by example and raising the bar of the service we provide.
You will be working together with the Store Manager to develop strategies to improve customer experience and satisfaction. In addition, you will work to resolve problems on a daily basis, and most importantly creating high team spirit!
Our stores are open 7 days a week, so this role also requires you to be able to work on weekends and in different shifts according to the Wolt Market's opening times and Wolt's delivery times. You’ll be part of a fun team that is redefining how we shop and while your colleagues will like to share a joke, they also take real pride in their work - as a company, we do common things uncommonly well! 💪
What you’ll be doing
- Ensuring efficient operations and being the go-to person when the Store Manager isn’t present at the store.
- Supporting with the orders.
- Solving issues in which the team needs help.
- Monitoring and managing workload, efficiency, office duties and well-being.
- Collecting and forwarding feedback.
- Proactively participating in developing store operations.
- Most importantly, being part of the team!
Our humble expectations
- You have experience in working in a grocery store.
- You are a fast learner and have the ability to multitask.
- Proactive and service-minded are words that describe you.
- You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.
- You are tech savvy.
- You are able to work flexibly both during the day, evenings and weekends.
- You have professional working proficiency in both Serbian and English.
Next steps
If you are excited about taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! The positions will be filled once we have found suitable candidates. 😊
