Wolt has been growing rapidly in Israel since we entered the market in 2018.
As a company, we've always prided ourselves on providing truly outstanding customer service and as the business grew so has our Voice of Customer team! As such, we are looking for a Vocie of Courier to help us better understand our customers and couriers behavior and face our upcoming challenges.
The Ideal candidate will report to Voice Of Customer Manager and is a:
- Project Manager: Designs, develops, and delivers a program roadmap designed to meet strategic CX goals
- Insights Guru: Proactively Identifies, prioritizes and articulates concisely insights from multiple data points and reports
- CX Techy: Discovers, configures and scales tools and systems that directly improve customer experience and increases support efficiencies
- Conducts top line and in-depth analysis of customer data to determine significance of trends and impact on business and customer health
- Leverages VoC analysis to assist with research, design, product, and service development
- Oversees execution of platform implementation, data analysis, and report creation
Our humble expectations
- 3+ years of analytics experience
- 3+ years in matrix leadership role
- working in high growth tech companies/start-ups:
- Managing customer centric activities cross functionally
- Proven record leading end to end cross company initiatives
- A passion for customer experience and a desire to work for a mission driven organization.
- Fluency in English and Hebrew is required.
Are you customer focused with proven program management as well as analytical experience? Does working in a truly customer-centric organization excites and motivates you? We’d love to hear from you!