Design Lead, Support
Product Design
Berlin, Germany
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
We’re looking for a Design Lead to shape the future of Wolt’s Support Experience — one of the most business-critical and transformative areas in our product ecosystem.
At Wolt, support isn’t an afterthought — it’s a core differentiator. We’re investing heavily to build contextual, intelligent, and human support experiences that scale across customers, merchants, and couriers.
This is a 0→1 role, focused on creating what doesn’t exist yet. You’ll lead a talented team of designers to define the vision, drive strategy, and deliver exceptional experiences that blend craft, innovation, and impact.
Design at Wolt isn’t a service function — it’s at the heart of how we build products. Our leadership, including our CEO, deeply values design as a strategic driver. You won’t need to sell its importance; your job is to set the ambition and lead your team and partners to meet it.
What You’ll Do
- Own the end-to-end design strategy for Support, from internal tooling to user-facing experiences.
- Partner closely with Product, Engineering, and Operations to define and deliver a unified vision.
- Lead and coach a team of designers, raising the bar for craft, storytelling, and execution.
- Drive early-stage (0→1) initiatives and make fast, informed decisions in ambiguous environments.
- Champion AI and emerging technologies to reimagine support experiences.
- Represent design in senior discussions, influencing product and business strategy.
What We’re Looking For
- Hands-on leadership – combines strategic direction with design execution.
- Strong initiative – acts with ownership and accountability.
- Excellent design taste – simplifies complex problems into intuitive, elegant solutions.
- Decisive and fast – stays focused and proactive in evolving environments.
- Proactive communicator – builds alignment early and maintains momentum.
- Forward-thinking – adapts quickly and leverages AI to improve products.
- Team builder and coach – mentors and grows high-performing designers.
How You’ll Work
You’ll operate with a high degree of autonomy, owning design direction and quality benchmarks within your domain.
You’ll be a trusted partner to Product and Engineering leads, balancing user needs, business goals, and technical realities — while driving outcomes with speed and clarity.
What Great Looks Like
- Partners strategically with Product and Group Leads to shape long-term vision and priorities.
- Sets and upholds high standards of craft and design quality.
- Leads confidently through ambiguity and helps others grow through feedback and clarity.
- Owns the entire design lifecycle — from shaping briefs to validating and measuring impact.
Why You’ll Love Working Here
Design at Wolt is revered, not serviced. Our leaders champion great design as a business advantage. You’ll join a team that leads from the front — ambitious, collaborative, and driven to shape what’s next.
If you’re excited to design what’s never been built — and lead a team to do it — we’d love to meet you.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
At Wolt, design is at the heart of everything we ship
Our Design team’s mission is to craft delightful experiences that differentiate Wolt, inspire customer loyalty, and drive business success.
Our vision is “happy customers make happy designers”. By delighting our customers, we instill a strong sense of pride in our designers, creating a positive feedback loop that ensures happiness for both.
“At the heart of our design team is the belief that we are ONE team, speaking with ONE voice, and moving to ONE rhythm—creating a seamless, cohesive product experience for our users.”
- Stanley, VP, Head of Product Design
We build beautiful products, the Wolt way
We like to do things well and move fast. Doing that requires less red tape and more trust.
At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they’re responsible for seeking alignment and owning the outcome.
What we’re working on
On this journey towards delivery of (almost) everything, we’re building a suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.
Get a sneak peek into what we’re working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more!
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
At Wolt, design is at the heart of everything we ship
Our Design team’s mission is to craft delightful experiences that differentiate Wolt, inspire customer loyalty, and drive business success.
Our vision is “happy customers make happy designers”. By delighting our customers, we instill a strong sense of pride in our designers, creating a positive feedback loop that ensures happiness for both.
“At the heart of our design team is the belief that we are ONE team, speaking with ONE voice, and moving to ONE rhythm—creating a seamless, cohesive product experience for our users.”
- Stanley, VP, Head of Product Design
We build beautiful products, the Wolt way
We like to do things well and move fast. Doing that requires less red tape and more trust.
At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they’re responsible for seeking alignment and owning the outcome.
What we’re working on
On this journey towards delivery of (almost) everything, we’re building a suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.
Get a sneak peek into what we’re working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more!
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
Similar jobs
More about Wolt
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
